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Federal forms, ICRs, and supporting documents

Information Collection Request

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 201804-1601-001 · OMB 1601-0014 · Active

Forms and Documents
DocumentTypeStatusAvailability
1601-0014_30 day FRN published.pdf Supplementary Document Uploaded 2015-03-19 Available
1601-0014_60 day FRN published.pdf Supplementary Document Uploaded 2015-03-19 Available
1601-0014_Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery A.docx Supporting Statement A Uploaded 2015-03-19 Repair queued
Generic_Clearance_Submission_Template.doc Supplementary Document Uploaded 2014-10-31 Available
Executive Order 12862.pdf Supplementary Document Uploaded 2014-10-31 Available
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Part B.doc Supporting Statement B Uploaded 2014-10-31 Available
IC Document Collections
IC IDCollectionTypeStatusForm
244713 Community Awareness Briefing (CAB) Assessment Other-Feedback Survey New
243870 BioWatch (BW) User Feedback Survey Other-Questions New
242467 National Maritime Center Customer Satisfaction Survey Other-Mock Up New
242249 MPHISE Assessment Survey Other-Mock Up - Survey Monkey New
237754 CAT - Passenger Feedback Survey Other-Survey New
235221 Chemical Defense Program Threat Response Operation (TRO) Stakeholder Feedback Survey Other-Context for Onlince Tool, Survey Monkey New
ICR Details
1601-0014 201804-1601-001
Active 201410-1601-003
DHS/OS
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Extension without change of a currently approved collection   No
Regular
Approved without change 11/06/2018
Retrieve Notice of Action (NOA) 04/30/2018
  Inventory as of this Action Requested Previously Approved
11/30/2021 36 Months From Approved 11/30/2018
200,000 0 200,000
375,148 0 375,148
0 0 0
This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None
Not associated with rulemaking
  79 FR 53435 09/09/2014
79 FR 74734 12/16/2014
No
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 200,000 200,000 0 0 0 0
Annual Time Burden (Hours) 375,148 375,148 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
$600,000
Yes Part B of Supporting Statement
    No
    Yes
No
No
No
Uncollected
Tyrone Huff 202 447-0106 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
04/30/2018