OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 202106-1601-004 · OMB 1601-0014 · Received in OIRA

Forms and Documents
DocumentTypeStatusAvailability
2021-21178.pdf Supplementary Document Uploaded 2021-09-29 Repair queued
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Part B.docx Supporting Statement A Uploaded 2021-09-29 Repair queued
2021-10994.pdf Supplementary Document Uploaded 2021-06-16 Repair queued
Generic_Clearance_Submission_Template.doc Supplementary Document Uploaded 2014-10-31 Missing upstream
Executive Order 12862.pdf Supplementary Document Uploaded 2014-10-31 Repair queued
IC Document Collections
IC IDCollectionTypeStatusForm
246819 Transportation Worker Identification Credential (TWIC) Card Readers-Customer Survey Other- Unchanged
245703 Special Victim's Counsel Feedback Other-Survey Unchanged
245287 Emerging Risk Matrix (ERM) Feedback Survey Other-Survey Unchanged
244713 Community Awareness Briefing (CAB) Assessment Other-Feedback Survey Unchanged
243870 BioWatch (BW) User Feedback Survey Other-Questions Unchanged
242467 National Maritime Center Customer Satisfaction Survey Other-Mock Up Unchanged
242249 MPHISE Assessment Survey Other-Mock Up - Survey Monkey Unchanged
237754 CAT - Passenger Feedback Survey Other-Survey Unchanged
235221 Chemical Defense Program Threat Response Operation (TRO) Stakeholder Feedback Survey Other-Context for Onlince Tool, Survey Monkey Unchanged
ICR Details
1601-0014 202106-1601-004
Received in OIRA 201804-1601-001
DHS/OS
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Extension without change of a currently approved collection   No
Regular 09/29/2021
  Requested Previously Approved
36 Months From Approved 11/30/2021
184,902 200,000
300,000 375,148
0 0
This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None
Not associated with rulemaking
  86 FR 28637 05/27/2021
86 FR 53975 09/29/2021
No
  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 184,902 200,000 0 0 -15,098 0
Annual Time Burden (Hours) 300,000 375,148 0 0 -75,148 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
The change is due to an adjustment in the number of responses that has decreased since the last agency submission.
$600,000
No
    No
    Yes
No
No
No
No
Tyrone Huff 202 447-0106 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
09/29/2021