Clearance for the Collection of Qualitative Feedback

OMB Control No: 0651-0080	ICR Reference No: 201705-0651-002
Status: Historical Active	Previous ICR Reference No: 201506-0651-003
Agency/Subagency: DOC/PTO	Agency Tracking No:
Title: Clearance for the Collection of Qualitative Feedback
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 05/22/2017
Retrieve Notice of Action (NOA)	Date Received in OIRA: 05/22/2017
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/2018	08/31/2018	08/31/2018
Responses	87,200	0	27,900
Time Burden (Hours)	19,980	0	5,059
Cost Burden (Dollars)	0	0	0

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Abstract: Improving Agency programs requires ongoing assessment. The Agency will collect, analyze, and interpret information gathered to identify strengths and weaknesses of current services. Based on feedback received, the Agency will identify operational changes needed to improve programs and services. The solicitation of feedback will target areas such as: timeliness, appropriateness, accuracy of information, courtesy, efficiency of service delivery, and resolution of issues with service delivery. The Agency is committed to hearing feedback from its customers. Responses will be assessed to identify service areas in need of improvement. If this information is not collected, then the Agency will miss opportunities to obtain vital feedback from their customers and stakeholders on ways to improve their program and services.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	80 FR 19286	04/10/2015
30-day Notice:	Federal Register Citation:	Citation Date:
	80 FR 35318	06/19/2015
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 40

IC Title Form No. Form Name G248 PatentsView Query Tool Usability Testing G248 PatentsView Query Tool Questionnaire G250: Global Patent Prosecution Focus Group G255 STEPP Pilot Program Surveys G255-1, G255-2, G255-3 STEPP Evaluation ,   STEPP Needs Assessment Survey ,   STEPP PIlot Interest Form G265- Global Dossier Survey and Focus Group G275: SemiConductor Partnership Survey IP Basics/TM Survey G273 IP Attache Program Survey G245: LSAC Events G245 -1 Private Sector Survey G260: Electronic Business Center Survey G260-1 Customer Satisfaction Survey G262 IP Education Outreach Council Events G267- HR Employee Relations Survey TC3600 Partnership Meeting Survey 2018 Invention Con Surveys ForeSee Surveys G254 Usability Testing Feedback in Support of Next Generation Initiatives G254-1, G254-2, G254-3, G254-4 Audio/Video Consent Form ,   Background Information ,   Participant Scenario Worksheet ,   System Usability Scale G258-Dallas and San Jose Recruitment Outreach G258-1 Survey Questions G263 STEPP Interest Form G263-1 STEPP Interest Form STEPP Interest Form USPTO Outreach Survey G253 Small Discussion Group Feedback in Support of Next Generation Initiatives G253-1, G253-2 Audio/Video Consent Form ,   Background Information G259 Post Prosecution Pilot Program (P3) G259-1 P3 Survey Questions Silicon Valley Events Survey TC 2600 Customer Partnership Surveys LEAD Events Survey STEPP and VILT Interest Forms N/A, N/A 2018 STEPP Interest Form ,   2018 VILT Interest Form G289 Invention Con 2018 Surveys Version 2 G249: Patents Recruitment Open House G270 AIR Satisfaction Survey G271: Invention Conference Surveys CPM & BM Speaker Interest Form N/A, N/A CPM Speaker Interest Form ,   BM Speaker Interest Form MyUSPTO Customer Satisfaction Survey Texas Patents Recruitment Roadshow G220-04, G220-03, G220-01, G220-02 TX Road Show Survey 2015 ,   Dallas IP info sessions ,   Road Show Registration ,   Dallas Open House Regristration G264: 2016 USPTO Trademark Expo Surveys G264-1, G264-2 Exhibitor Survey ,   Attendee Survey Childrens IP Program Survey G272 NMTI Survey G256: eMod Text Pilot Program Questionnaire G246: Pro Se Education and Customer Service Feedback G246 Pro Se Feedback Questions G252 Focus Group Feedback in Support of Next Generation Initiatives G252-1, G252-2 Audio/Video Consent Form ,   Background Information G257- PTAB E2E System Survey and Focus Group G257-1 External Engagement Survey G261 Patents Pro Bono Metrics Survey G261-1 Pro Bono Survey Questions

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	87,200	27,900	0	0	59,300	0
Annual Time Burden (Hours)	19,980	5,059	0	0	14,921	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

Agency Contact: Marcie Lovett 571 272-8123 [email protected]

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
		(a) It is necessary for the proper performance of agency functions;
		(b) It avoids unnecessary duplication;
		(c) It reduces burden on small entities;
		(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
		(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
		(f) It indicates the retention periods for recordkeeping requirements;
		(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
			(i) Why the information is being collected;
			(ii) Use of information;
			(iii) Burden estimate;
			(iv) Nature of response (voluntary, required for a benefit, or mandatory);
			(v) Nature and extent of confidentiality; and
			(vi) Need to display currently valid OMB control number;
		(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
		(i) It uses effective and efficient statistical survey methodology (if applicable); and
		(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date: 05/22/2017

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