Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Revision of a currently approved collection
No
Regular
09/18/2024
Requested
Previously Approved
36 Months From Approved
11/30/2024
150,000
100,000
25,500
16,667
0
0
Improving USPTO programs requires ongoing assessment. The USPTO will collect, analyze, and interpret information gathered to identify strengths and weaknesses of current services. Based on feedback received, the Agency will identify operational changes needed to improve programs and services. The solicitation of feedback will target areas such as: timeliness, appropriateness, accuracy of information, courtesy, efficiency of service delivery, and resolution of issues with service delivery. The USPTO is committed to hearing feedback from its customers and stakeholders. Responses will be assessed to identify service areas in need of improvement. If this information is not collected, the Agency will miss opportunities to obtain vital feedback from its customers and stakeholders on ways to improve its programs and services.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
G417: Pre-Application Assessment Program Registration and Survey
0651-0080 Supporting Statement Part A Final 2024.docx
USPTO Information Quality Guidelines.pdf
G423: NMTI Nomination Survey