Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Revision of a currently approved collection
No
Regular
09/28/2021
Requested
Previously Approved
36 Months From Approved
10/31/2021
100,000
127,700
16,667
14,425
0
0
Improving Agency programs requires ongoing assessment. The Agency will collect, analyze, and interpret information gathered to identify strengths and weaknesses of current services. Based on feedback received, the Agency will identify operational changes needed to improve programs and services. The solicitation of feedback will target areas such as: timeliness, appropriateness, accuracy of information, courtesy, efficiency of service delivery, and resolution of issues with service delivery. The Agency is committed to hearing feedback from its customers and stakeholders. Responses will be assessed to identify service areas in need of improvement. If this information is not collected, the Agency will miss opportunities to obtain vital feedback from its customers and stakeholders on ways to improve its programs and services.
The total responses for this information collection have decreased by 27,700 (from 127,700 to 100,000) from the previous approval, due to recent estimates gathered from the number of Fast Tracks approved over the past 3 years.
The estimated total time burden for this information collection has increased by 2,242 (from 14,425 to 16,667). This increase is due to the estimated fluctuations in the collection methods used by Agency programs to receive public feedback. The overall average estimated time per response has also slightly increased.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
0651-0080 Supporting Statement Part A 2021 Final.docx
USPTO Information Quality Guidelines.pdf
G326: USPTO Events Feedback Survey - Individuals or Households