OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 201201-1601-001 · OMB 1601-0014 · Historical Active

Forms and Documents
DocumentTypeStatusAvailability
Form DHS CIS Ombudsman 2014 Annual Conference Evaluation Form Form and Instruction New Repair queued
Form DHS Critical Infrastructure Stakeholder Feedback Survey Form and Instruction New Repair queued
National Vessel Documentation Center Customer Satisfaction Survey Form and Instruction New Repair queued
Form DHS Form 6001 (7/1 I & A Cusotmer Survey Form and Instruction Modified Repair queued
I & A (83-C).pdf Justification for No Material/Nonsubstantive Change Uploaded 2012-01-26 Repair queued
IC Document Collections
IC IDCollectionTypeStatusForm
213697 CIS Ombudsman 2014 Annual Conference Evaluation Form Form and Instruction New
213517 Critical Infrastructure Stakeholder Feedback Survey Form and Instruction New
212611 National Vessel Documentation Center Customer Satisfaction Survey Form and Instruction New
209776 US-CERT Website Feedback Other-Screenshot New
208198 Customer Satisfaction for DHS Websites Other-Mock-Up for Online Survey New
207441 Cybersecurity Online Focus Group Other-Focus Group Script New
206783 Feedback on Visible Intermodel Prevention and Response (VIPR) Team Operations Other-null New
203895 TCC Survey Phone Other-Telephone Survey New
203852 The Transportation Security Administration (TSA) Contact Center (TCC) Customer Satisfaction Other-Survey New
200758 I & A Cusotmer Survey Form and Instruction Modified
ICR Details
1601-0014 201201-1601-001
Historical Active 201109-1601-001
DHS/OS
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
No material or nonsubstantive change to a currently approved collection   No
Regular
Approved without change 01/26/2012
Retrieve Notice of Action (NOA) 01/26/2012
  Inventory as of this Action Requested Previously Approved
10/31/2014 10/31/2014 10/31/2014
45,098 0 45,098
375,148 0 375,148
0 0 0
This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None
Not associated with rulemaking
  75 FR 80542 12/22/2010
76 FR 55078 09/06/2011
No
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 45,098 45,098 0 0 0 0
Annual Time Burden (Hours) 375,148 375,148 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
New data collection.
$600,000
Yes Part B of Supporting Statement
No
No
No
No
Uncollected
Tyrone Huff 202 447-0106 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
01/26/2012