OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Federal Emergency Management Agency (FEMA) Individual Assistance Customer Satisfaction Surveys

ICR 200901-1660-004 · OMB 1660-0036 · Historical Active

Forms and Documents
DocumentTypeStatusAvailability
Form FEMA Form 90-151 Internet Applicant Inquiry/Update Phone Survey Form and Instruction Modified Available
Form FEMA Form 90-150 Internet On-Line Registration Phone Survey Form and Instruction Modified Repair queued
Form FEMA Form 90-149 Program Effectiveness & Recovery Survey -- Phone Survey Form and Instruction Removed Available
Form FEMA Form 90-148 Helpline Survey -- Phone Survey Form and Instruction Removed Available
Form FEMA Form 90-147 Registration Intake Survey -- Phone Survey Form and Instruction Removed Available
FF90-150 Internet Registration Change Request-New Order.doc Justification for No Material/Nonsubstantive Change Uploaded 2009-02-06 Available
FF90-151 Internet Inquiry Change Request-New Order.doc Justification for No Material/Nonsubstantive Change Uploaded 2009-02-06 Available
Signed OMB 83C 1660-0036 2-6-09.pdf Justification for No Material/Nonsubstantive Change Uploaded 2009-02-06 Available
Executive Order 13411 Justification For Change.doc Justification for No Material/Nonsubstantive Change Uploaded 2009-02-03 Available
0036_Supp Stat_20070613_Part B.doc Supporting Statement B Uploaded 2007-06-25 Available
1660-0036Supporting Statement Part A11-05-07.doc Supporting Statement A Uploaded 2007-11-05 Available
IC Document Collections
IC IDCollectionTypeStatusForm
180799 Moderator's Guide for Focus Group Other-Guidance for moderators to conduct focus group meetings Removed
180795 Internet Applicant Inquiry/Update Phone Survey Form and Instruction Modified
180793 Internet On-Line Registration Phone Survey Form and Instruction Modified
180792 Program Effectiveness & Recovery Survey -- Phone Survey Form and Instruction Removed
180791 Helpline Survey -- Phone Survey Form and Instruction Removed
180788 Registration Intake Survey -- Phone Survey Form and Instruction Removed
ICR Details
1660-0036 200901-1660-004
Historical Active 200703-1660-004
DHS/FEMA
Federal Emergency Management Agency (FEMA) Individual Assistance Customer Satisfaction Surveys
No material or nonsubstantive change to a currently approved collection   No
Regular
Approved without change 04/17/2009
Retrieve Notice of Action (NOA) 03/04/2009
OMB approves this information collection based on the understanding from FEMA that the Quantitative Validation Study is not proceeding at this time and will not proceed until more review and OMB approval of the study occur.
  Inventory as of this Action Requested Previously Approved
11/30/2010 11/30/2010 11/30/2010
5,865 0 33,775
1,467 0 8,793
0 0 0
Survey of applicants for disaster assistance to ascertain levels of satisfaction by the individuals of the federal assistance provided by FEMA and partners. It measures levels of satisfaction, areas for improvement, helpfulness of programs and ability of applicants to recover from disasters.
EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
  
None
Not associated with rulemaking
  72 FR 14605 03/28/2007
72 FR 37257 07/09/2007
No
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 5,865 33,775 -27,910 0 0 0
Annual Time Burden (Hours) 1,467 8,793 -7,326 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
The three information collections (ICs) which are currently bundled under OMB 1660-0036 have been separated according to a consultation with OMB desk officers, Mr. Nathan Lesser and Dr. Brian Harris-Kojetin (2/1/2007). The ICs include: - FEMA Individual Assistance Customer Satisfaction Surveys - FEMA Public Assistance Program Evaluation and Customer Satisfaction Survey - Housing Inspection Survey. The conclusion of the consultation incorporates: - FEMA Individual Assistance Customer Satisfaction Surveys will inherit the OMB number 1660-0036 for future ICR. - The other two ICs will seek future OMB approval as new ICRs. Therefore, the current ICR includes only "Federal Emergency Management Agency (FEMA) Individual Assistance Customer Satisfaction Surveys".
$1,908,207
Yes Part B of Supporting Statement
Yes
Uncollected
Uncollected
No
Uncollected
Chai Lim 202-646-4247 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
03/04/2009