OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Federal Emergency Management Agency (FEMA) Individual Assistance Customer Satisfaction Surveys

ICR 201402-1660-009 · OMB 1660-0036 · Historical Active

Forms and Documents
DocumentTypeStatusAvailability
Form FEMA Form 007-0-19 Internet Inquiry Phone Survey Form and Instruction New Repair queued
Form FEMA Form 007-0-22 Direct Housing Operatoins Survey - Move Out Form New Available
Form FEMA Form 007-0-21 Direct Housing Operatons Survey, Maintenance Form and Instruction New Repair queued
Form FEMA Form 007-0-23 Internet Registration Electronic Survey Form New Available
Form FEMA Form 007-0-3 Registration Survey (Phone) Form New Repair queued
Form FEMA Form 007-0-7 Disaster Recovery Center Survey Form Modified Repair queued
Form FEMA Form 007-0-4 Direct Housing Operations Survey - Move In Form Modified Available
Form FEMA Form 007-0-5 Helpline/Contact Survey Form Modified Available
Form FEMA Form 007-0-6 Casework Representative Survey Form Modified Repair queued
Form FEMA Form 007-0-24 Internet Inquiry Electronic Survey Form Modified Repair queued
Form FEMA Form 007-0-2 Internet Registration Electronic Survey Form Modified Available
GPRA 1993 PL103_62.pdf Supplementary Document Uploaded 2014-02-28 Available
GPRA Modernization Act 2010 1-5-2010.pdf Supplementary Document Uploaded 2014-02-28 Available
Executive Order 13411 2006.pdf Supplementary Document Uploaded 2014-02-28 Available
Sandy Recovery Improvement Act of 2013 P L 113-2.pdf Supplementary Document Uploaded 2014-02-28 Available
1660-0036 Supporting Statement Part A 02262014.doc Supporting Statement A Uploaded 2014-02-28 Available
Published 30 Day FRN for 1660-0036.pdf Supplementary Document Uploaded 2014-02-28 Repair queued
1660-0036 Supporting Statement Part B 12192013.doc Supporting Statement B Uploaded 2014-02-25 Available
SORN-DHS 008 Disaster Recovery Assistance Files System of Records 4-30-2013.docx Supplementary Document Uploaded 2014-02-25 Available
PTA FEMA- IA Customer Service Assessments 1660-0036 20130923 PRIV FINAL.pdf Supplementary Document Uploaded 2014-02-25 Available
Pub. 60 Day Federal Register Notice 16600036.pdf Supplementary Document Uploaded 2014-02-25 Available
GPRA, Exe Order, Memo.pdf Supplementary Document Uploaded 2010-10-13 Repair queued
Executive Order 13411 Justification For Change.doc Justification for No Material/Nonsubstantive Change Uploaded 2009-02-03 Available
IC Document Collections
IC IDCollectionTypeStatusForm
210516 Internet Inquiry Phone Survey Form and Instruction New
210484 Direct Housing Operatoins Survey - Move Out Form New
210479 Direct Housing Operatons Survey, Maintenance Form and Instruction New
210463 Internet Registration Electronic Survey Form New
210442 Registration Survey (Phone) Form New
195457 Caller Services Registration Survey Other-Telephone Survey Removed
194953 On-Line Interviews Other-Focus Group Guide Also Used for On-Line Interviews Modified
194952 One-on-One Interviews Other-Focus Group Guide Also Used for One-on-One Interviews Modified
194951 Travel to Focus Group Other-Focus Group Guide for which Travel is to Modified
194950 Focus Group Other-Moderator Guide Modified
194947 Site Recertification Survey Other-Telephone Survey Removed
194940 Rapid Temporary Repair Survey Other-Telephone Survey Removed
194938 Evacuation Plan Satisfaction Survey Other-Telephone Survey Removed
194937 E-Communications Satisfaction Survey Other-Telephone Survey Removed
194936 Correspondence and Process Survey Other-Telephone Survey Removed
194935 Contact Survey Other-Telephone Survey Removed
194934 Communication and Process Survey Other-Telephone Survey Removed
194933 Disaster Recovery Center Survey Form Modified
194932 Direct Housing Operations Survey - Move In Form Modified
194930 Disability Access and Functional Needs Representative Survey Other-Telephone Survey Removed
194929 Helpline/Contact Survey Form Modified
194843 Casework Representative Survey Form Modified
180795 Internet Inquiry Electronic Survey Form Modified
180793 Internet Registration Electronic Survey Form Modified
ICR Details
1660-0036 201402-1660-009
Historical Active 201005-1660-007
DHS/FEMA
Federal Emergency Management Agency (FEMA) Individual Assistance Customer Satisfaction Surveys
Revision of a currently approved collection   No
Regular
Approved without change 09/16/2014
Retrieve Notice of Action (NOA) 02/28/2014
  Inventory as of this Action Requested Previously Approved
09/30/2017 36 Months From Approved 09/30/2014
66,779 0 42,258
9,781 0 7,086
24,408 0 4,320
Federal agencies are required to survey their customers to determine the kind and quality of services customers want and their level of satisfaction with existing services. FEMA Managers use the survey results to measure program performance against standards for performance and customer service; measure achievement of the Government Performance and Results Act (GPRA) and strategic planning objectives; and generally gauge and make improvements to disaster services that increase customer satisfaction.
EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
  
None
Not associated with rulemaking
  78 FR 77478 12/23/2013
79 FR 11455 02/28/2014
No
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 66,779 42,258 0 3,921 20,600 0
Annual Time Burden (Hours) 9,781 7,086 0 635 2,060 0
Annual Cost Burden (Dollars) 24,408 4,320 0 20,088 0 0
Yes
Miscellaneous Actions
Yes
Miscellaneous Actions
The following increas in burden esitmates are due to Disaster Recovery Center - program change increase due to the number of surveys required to achieve random sampling Reigstration Survey - adjustment change increase due to additional Categories of Representative interacing with Disaster Survivors Helpline/Contact Survey - adjustment change increase due to additional Categories of Representatives interacting with Disaster Survivors internet Registration Electronic Survey - program change increase due to number of surveys required to achieve number of random responses Internet inquiry Electronic Survey program change increase due to number of surveys required to achieve number of random responses Direct Housing Operations Survey - Move In - program decrease in the number of housing per disasters. Disability Access and Functional Needs Representative Survey - Discontinuted survey. Communications and Process Survey - Discontinued survey. Contact Survey - Discontinued survey. Correspondence and Process Survey - Discontinued Survey Communication Satisfaction Survey - Discontinued Survey Evacuation Plan Satisfaction Survey - Discontinued Survey Rapid Temporary Repair Survey - Discontinued Survey Site Recertification Survey - Discontinued Survey Focus Group - program change due to addition topics related to disasters. Travel to Focus Group - program change decrease due to amount of time for interview One-on-One Interviews - program change decrease due to amount of time for interview On-Line Interviews - program change decrease due to amount of time for interview
$1,867,052
Yes Part B of Supporting Statement
Yes
No
No
No
Uncollected
Lawann Johnson 202 646-4246 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
02/28/2014