OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Federal Emergency Management Agency (FEMA) Individual Assistance Customer Satisfaction Surveys

ICR 200703-1660-004 · OMB 1660-0036 · Historical Active

Forms and Documents
DocumentTypeStatusAvailability
Form FEMA Form 90-151 Internet Applicant Inquiry/Update Phone Survey Form and Instruction New Repair queued
Form FEMA Form 90-150 Internet On-Line Registration Phone Survey Form and Instruction New Repair queued
Form FEMA Form 90-149 Program Effectiveness & Recovery Survey -- Phone Survey Form and Instruction New Repair queued
Form FEMA Form 90-148 Helpline Survey -- Phone Survey Form and Instruction New Repair queued
Form FEMA Form 90-147 Registration Intake Survey -- Phone Survey Form and Instruction New Repair queued
PIA-8-16-2006.pdf Supplementary Document Uploaded 2007-10-31 Repair queued
1660-0036_PTA.doc Supplementary Document Uploaded 2007-10-11 Available
0036_30d-FRN_published_20070709_E7-13184.pdf Supplementary Document Uploaded 2007-07-10 Available
0036_Table of Changes Document.doc Supplementary Document Uploaded 2007-06-25 Repair queued
0036_60d-FRN_published_20070328_E7-5619.pdf Supplementary Document Uploaded 2007-06-25 Repair queued
Executive Order 12862 Setting Customer Service Stds.doc Supplementary Document Uploaded 2007-06-25 Available
0036_Supp Stat_20070613_Part B.doc Supporting Statement B Uploaded 2007-06-25 Repair queued
1660-0036Supporting Statement Part A11-05-07.doc Supporting Statement A Uploaded 2007-11-05 Repair queued
IC Document Collections
IC IDCollectionTypeStatusForm
21101 FEMA Public Assistance Program Evaluation and Customer Satisfac- tion Surveys and Individual Assistance Customer Satisfactoin Surveys Other-Survey Removed
180799 Moderator's Guide for Focus Group Other-Guidance for moderators to conduct focus group meetings New
180795 Internet Applicant Inquiry/Update Phone Survey Form and Instruction New
180793 Internet On-Line Registration Phone Survey Form and Instruction New
180792 Program Effectiveness & Recovery Survey -- Phone Survey Form and Instruction New
180791 Helpline Survey -- Phone Survey Form and Instruction New
180788 Registration Intake Survey -- Phone Survey Form and Instruction New
ICR Details
1660-0036 200703-1660-004
Historical Active 200607-1660-005
DHS/FEMA
Federal Emergency Management Agency (FEMA) Individual Assistance Customer Satisfaction Surveys
Revision of a currently approved collection   No
Regular
Approved with change 11/14/2007
Retrieve Notice of Action (NOA) 07/10/2007
Prior to resubmission of this collection, DHS will provide further documentation to OMB on the quantitative validation study for review and approval prior to initiating any of those activities.
  Inventory as of this Action Requested Previously Approved
11/30/2010 36 Months From Approved 11/30/2007
33,775 0 43,820
8,793 0 12,210
0 0 0
Survey of applicants for disaster assistance to ascertain levels of satisfaction by the individuals of the federal assistance provided by FEMA and partners. It measures levels of satisfaction, areas for improvement, helpfulness of programs and ability of applicants to recover from disasters.
EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
  
None
Not associated with rulemaking
  72 FR 14605 03/28/2007
72 FR 37257 07/09/2007
No
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 33,775 43,820 0 -10,045 0 0
Annual Time Burden (Hours) 8,793 12,210 0 -3,417 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
Yes
Miscellaneous Actions
The three information collections (ICs) which are currently bundled under OMB 1660-0036 have been separated according to a consultation with OMB desk officers, Mr. Nathan Lesser and Dr. Brian Harris-Kojetin (2/1/2007). The ICs include: - FEMA Individual Assistance Customer Satisfaction Surveys - FEMA Public Assistance Program Evaluation and Customer Satisfaction Survey - Housing Inspection Survey. The conclusion of the consultation incorporates: - FEMA Individual Assistance Customer Satisfaction Surveys will inherit the OMB number 1660-0036 for future ICR. - The other two ICs will seek future OMB approval as new ICRs. Therefore, the current ICR includes only "Federal Emergency Management Agency (FEMA) Individual Assistance Customer Satisfaction Surveys".
$1,908,207
Yes Part B of Supporting Statement
Yes
Uncollected
Uncollected
Uncollected
Uncollected
Chai Lim 202-646-4247 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
07/10/2007