OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 202203-0704-006 · OMB 0704-0553 · Received in OIRA

Forms and Documents
DocumentTypeStatusAvailability
0704-0553_SSA_3.28.22.docx Supporting Statement A Uploaded 2022-03-28 Repair queued
0704-0553_SSB_3.9.22.docx Supporting Statement B Uploaded 2022-03-17 Repair queued
IC Document Collections
IC IDCollectionTypeStatusForm
253251 IPPS-A Customer Support Survey Other-Web Survey New
253234 CDSE eLearning End-of-Course Feedback Survey Other-Web Survey New
253232 CDSE Webinar Feedback Survey Other-Web Survey New
253231 CDSE VILT End-of-Class Feedback Survey Other-Web Survey New
253227 CDSE ILT End-of-Class Feedback Survey Other-Web Survey New
253214 DoD Hearing Center of Excellence JHASIR Training Survey Other-Survey New
253212 DoD Hearing Center of Excellence Customer Satisfaction Survey Other-Survey New
253211 DoDEA Customer Satisfaction Survey - Teachers Other-Survey New
253210 DoDEA Customer Satisfaction Survey - Parent/Sponsor Other-Survey New
253208 Counseling on Access to Lethal Means (CALM) Annual Survey Other-Survey New
253198 Regulations Team Training Course Feedback Survey Other-Survey New
253197 DoD Office of Information Management Post-Webinar Survey Other-Survey New
253196 DoD Issuance Online Training Feedback Other-Survey New
253195 TRICARE Award Fee Provider Survey Other-Survey New
253194 Clinical Support Tools Feedback Survey Other-Survey New
253193 Military Health System Electronic Health Record End User Survey Other-Survey New
253192 DP3 Foundational Course Student Survey Other-Survey New
253191 Office of Military Commissions Pulse Survey Privileged Attorney Communication/Work Product Other-Survey New
253190 AFN Now Satisfaction Surveys Other-Survey New
253189 Executive Health Services Feedback Survey Other-Survey New
253188 Pharmacy Program Satisfaction Survey Other-Survey New
ICR Details
0704-0553 202203-0704-006
Received in OIRA 201909-0704-011
DOD/DODDEP
Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Revision of a currently approved collection   No
Regular 03/29/2022
  Requested Previously Approved
36 Months From Approved 03/31/2022
1,200,000 1,200,000
300,000 300,000
8,268,000 8,268,000
Executive Order 12862 directs Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector. In order to work continuously to ensure that our programs are effective and meet our customers’ needs, the Department of Defense (hereafter “the Agency”) seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on our service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study.
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None
Not associated with rulemaking
  86 FR 67453 11/26/2021
87 FR 17280 03/28/2022
No
0
  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 1,200,000 1,200,000 0 0 0 0
Annual Time Burden (Hours) 300,000 300,000 0 0 0 0
Annual Cost Burden (Dollars) 8,268,000 8,268,000 0 0 0 0
No
No
$741,472
Yes Part B of Supporting Statement
    No
    No
No
No
No
No
Angela James 571 372-7574 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
03/29/2022