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Federal forms, ICRs, and supporting documents

Information Collection Request

Renewal of Generic Clearance for Collection of Qualitative Feedback on Agency Services and Programs

ICR 202103-3014-001 · OMB 3014-0011 · Received in OIRA

Forms and Documents
DocumentTypeStatusAvailability
ABA Customer Satisfaction Survey Form and Instruction New Available
ADA Webinar Feedback Survey Form New Available
Section 508 Webinar Customer Feedback Survey Form New Available
USAB_Generic ICR Renewal_Supporting Statement_Part A_March 2021.pdf Supporting Statement A Uploaded 2021-03-09 Repair queued
Generic ICR Renewal_30-Day Notice_86 FR 12597.pdf Supplementary Document Uploaded 2021-03-09 Repair queued
Generic ICR Renewal_60-Day Notice_85 FR 81873.pdf Supplementary Document Uploaded 2021-03-09 Repair queued
IC Document Collections
IC IDCollectionTypeStatusForm
247543 ABA Customer Satisfaction Survey Form and Instruction New
247507 ADA Webinar Feedback Survey Form New
247506 Section 508 Webinar Customer Feedback Survey Form New
ICR Details
3014-0011 202103-3014-001
Received in OIRA 201711-3014-001
ATBCB 2017-003
Renewal of Generic Clearance for Collection of Qualitative Feedback on Agency Services and Programs
Extension without change of a currently approved collection   No
Regular 03/09/2021
  Requested Previously Approved
36 Months From Approved 05/31/2021
11,820 11,820
774 774
0 0
Executive Orders 12862 and 13571 direct Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector. In order to work continuously to ensure that our programs are effective and meet our customers’ needs, the Access Board is seeking to renew its existing generic clearance to collect qualitative feedback on the delivery of agency services and programs. Areas to be targeted for collection of qualitative customer feedback include: the timeliness and efficiency of agency services; satisfaction with agency programs or delivery of services; and resolution of service-related complaints or problems. Only customer feedback or other qualitative information will be collected. The information collections under this generic clearance will not involve statistical surveys or methods and are not intended to yield generalizable results across a study population.
None
None
Not associated with rulemaking
  85 FR 81873 12/17/2020
86 FR 12597 03/04/2021
No
0
  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 11,820 11,820 0 0 0 0
Annual Time Burden (Hours) 774 774 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
$0
No
    No
    No
No
No
No
No
Gretchen Jacobs 202 272-0040 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
03/09/2021