OMB control number

Renewal of Generic Clearance for Collection of Qualitative Feedback on Agency Services and Programs

OMB 3014-0011 · ATBCB.

OMB 3014-0011

Executive Orders 12862 and 13571 direct Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector. In order to work continuously to ensure that our programs are effective and meet our customers’ needs, the Access Board is seeking to renew its existing generic clearance to collect qualitative feedback on the delivery of agency services and programs. Areas to be targeted for collection of qualitative customer feedback include: the timeliness and efficiency of agency services; satisfaction with agency programs or delivery of services; and resolution of service-related complaints or problems. Only customer feedback or other qualitative information will be collected. The information collections under this generic clearance will not involve statistical surveys or methods and are not intended to yield generalizable results across a study population.

The latest form for Renewal of Generic Clearance for Collection of Qualitative Feedback on Agency Services and Programs expires 2027-05-31 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
ABA Customer Satisfaction Survey Form and Instruction
ADA Webinar Feedback Survey Form
Section 508 Webinar Customer Feedback Survey Form
USAB_Generic ICR Renewal_Supporting Statement_Part A_April 2024.docx Supporting Statement A
30-Day FR notice_ICR Generic Renewal April 2024.pdf Supplementary Document
60-day FR notice ICR Generic Renewal April 2024.pdf Supplementary Document
ABA Customer Satisfaction Survey Form and Instruction
ADA Webinar Feedback Survey Form
Section 508 Webinar Customer Feedback Survey Form

All Historical Document Collections

202404-3014-001 Approved without change	Extension without change of a currently approved collection	2024-04-17
202103-3014-001 Approved without change	Extension without change of a currently approved collection	2021-03-09
201711-3014-001 Approved without change	Revision of a currently approved collection	2017-11-16
201410-3014-001 Approved without change	Reinstatement with change of a previously approved collection	2014-10-27
201106-3014-001 Approved without change	New collection (Request for a new OMB Control Number)	2011-07-01

OMB Details

Section 508 Webinar Customer Feedback Survey

Federal Enterprise Architecture: Community and Social Services - Social Services

Form N/A

Section 508 Webinar Feedback Survey

www.surveymonkey.com/r/Section508_1Template

Form

Review document collections for all forms, instructions, and supporting documents - including paper/printable forms.