This collection of information is necessary to enable the Access Board to garner qualitative feedback from customers and stakeholders in an efficient, timely manner, in accordance with our commitment to improving service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Access Boardâs programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.
The US Access Board is seeking in this generic ICR package to renew (with changes) its existing generic clearance that expires on 1/31/18. The generic ICR As discussed in the agency's 60-day and 30-day notices, we are seeking a modest increase in the annual number of respondents and burden hours in this ICR package primarily because we expect to solicit feedback across a broader spectrum of agency programs and services. However, due to a quirk in the ROCIS form (at least in 2015 when the prior generic ICR was requested and approved), the form appeared to be asking for annual figures -- as opposed to 3-year cumulative figures -- for requested respondents and burden hours. Accordingly, in 2015, the respondent/burden hour totals reflected in the Access Board's ROCIS submission were actually annual figures, rather than 3-year cumulative figures. If those 2015-submitted respondent/burden hour totals are multiplied by three, then the resulting respondent/burden hour totals are not significantly different from the respondent/burden hours requested now by the Access Board in this 2017 generic ICR package.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
ABA Complainant Customer Satisfaction Survey
USAB Generic Renewal_30-Day Notice_82 FR 52875.pdf
ADA Webinar Customer Satisfaction Survey