As part of the Alcohol and Tobacco Tax and Trade Bureau's (TTBâs) efforts to improve customer service, we survey customers who submit applications for original or amended alcohol or tobacco permits, or for approval of alcohol beverage formulas or certificates of label approval (COLAs). These surveys assist TTB in identifying potential customer needs and problems, along with opportunities for improvement in our applications processes, with particular focus on customer experiences with TTBâs various electronic application systems, Permits Online (PONL), Formulas Online (FONL), and COLAs Online.
There are no program changes associated with this information collection. As for adjustments, due to changes in Bureau estimates resulting from a recent evaluation of the number of customer satisfaction survey invitations sent to customers by TTB, the Bureau is reducing the number of reported annual respondents to this collection from 30,000 to 20,000. In turn, that reduction results in a decrease of the number of annual responses, from 30,000 to 20,000, and in a decrease of the estimated total annual burden hours, from 6,000 to 4,000.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
1513-0124 Supporting Statement (01-2020).docx
COLAs Online Customer Satisfaction Survey