OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 201909-1652-003 · OMB 1652-0058 · Active

Forms and Documents
DocumentTypeStatusAvailability
Form TSA Form 1303 TSA Product Feedback Survey Form and Instruction New Available
1652-0058 OMB 83C-PRA Change WorkSheet Form_1.pdf Justification for No Material/Nonsubstantive Change Uploaded 2019-10-29 Available
1652-0058 GenCL SS Part A_10.29.2019.docx Supporting Statement A Uploaded 2019-10-29 Available
IC Document Collections
IC IDCollectionTypeStatusForm
244789 TSA PreCheck™ Enrollment and Experience Survey & Random Screening Employee Perception Survey Other-Survey Questions New
244415 Transportation Systems Sector Voluntary Web-Based Survey of NIST Version 1.1 Cybersecurity Framework Use. Other-Survey Questions New
244388 REAL ID Awareness & Advertising Tracking Survey Other-Questionnaire New
244046 Transportation Security Administration Contact Center Customer Satisfaction Survey-Telephone and Email Other-Survey New
243751 TSA Product Feedback Survey Form and Instruction New
243031 TSA's Office of Intelligence & Analysis Annual Customer Satisfaction Survey Other-Questions New
241858 TSA REAL ID Survey Other-REAL ID survey New
241739 Customer Service Surveys - CUG, BASE Report, EDC_PDC Courses and TSA I&A Other-1_CUG Survey New
241503 Passenger Experience (WTMD-AIT, AdobeRedPax) and Customer Satisfaction Surveys (TCC and Customer Experience) Other-5_TSACustExpSurvey New
ICR Details
1652-0058 201909-1652-003
Active 201905-1652-001
DHS/TSA
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
No material or nonsubstantive change to a currently approved collection   No
Regular
Approved without change 04/22/2020
Retrieve Notice of Action (NOA) 11/21/2019
Previous terms of clearance continue to apply.
  Inventory as of this Action Requested Previously Approved
09/30/2022 09/30/2022 09/30/2022
7,094,500 0 94,500
1,180,050 0 13,383
0 0 0
This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None
Not associated with rulemaking
  83 FR 49119 09/28/2018
84 FR 8737 03/11/2019
No
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 7,094,500 94,500 0 7,000,000 0 0
Annual Time Burden (Hours) 1,180,050 13,383 0 1,166,667 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
No
Due to expanding outreach efforts to customers and stakeholders, the information collection burden has to be increased back to the prior OMB approved numbers of 7,094,500 respondents and 1,180,050 annual burden hours.
$200,000
Yes Part B of Supporting Statement
    Yes
    No
No
No
No
Uncollected
Christina Walsh 571 227-2062 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
11/21/2019