OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 202203-1652-004 · OMB 1652-0058 · Received in OIRA

Forms and Documents
DocumentTypeStatusAvailability
1652 -0058 Generic Clearance Application.docx Supplementary Document Uploaded 2022-03-24 Repair queued
1652-0058 GC for Feedback 30DN_87 FR 16761 (3.24.2022).pdf Supplementary Document Uploaded 2022-03-24 Repair queued
ExecOrder 13571.pdf Supplementary Document Uploaded 2022-03-17 Repair queued
ExecOrder 12862.pdf Supplementary Document Uploaded 2022-03-17 Repair queued
1652-0058 GC for Feedback 60DN_86 FR 53982 (9.29.2021).pdf Supplementary Document Uploaded 2022-03-17 Repair queued
1652-0058 GenCL SS Part B.docx Supporting Statement B Uploaded 2022-03-24 Repair queued
1652-0058 GenCL SS Part A.docx Supporting Statement A Uploaded 2022-03-24 Repair queued
IC Document Collections
IC IDCollectionTypeStatusForm
256155 TSA Intelligence and Analysis (I&A) Annual Customer Satisfaction Survey Other- Survey Questions New
ICR Details
1652-0058 202203-1652-004
Received in OIRA 201909-1652-003
DHS/TSA
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Extension without change of a currently approved collection   No
Regular 03/24/2022
  Requested Previously Approved
36 Months From Approved 09/30/2022
7,094,500 7,094,500
1,180,050 1,180,050
0 0
This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
   EO: EO 13571 Name/Subject of EO: Streamlining Service Delivery and Improving Customer Service
  
None
Not associated with rulemaking
  86 FR 53982 09/29/2021
87 FR 16761 03/24/2022
No
0
  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 7,094,500 7,094,500 0 0 0 0
Annual Time Burden (Hours) 1,180,050 1,180,050 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
$469,669
Yes Part B of Supporting Statement
    Yes
    No
No
No
No
No
Christina Walsh 571 227-2062 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
03/24/2022