OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 201604-1652-003 · OMB 1652-0058 · Historical Active

Forms and Documents
DocumentTypeStatusAvailability
Form TSA Form 1303 TSA Product Feedback Survey Form and Instruction New Repair queued
Customer Service Evaluation for the Transportation Security Administration's Aviation Channeling Servicr Provider Program Form and Instruction New Repair queued
1652-0058 Generic Clearance PRA 30DY RenewNotice Publ 20160418 (81 FR 22625).pdf Supplementary Document Uploaded 2016-04-26 Repair queued
1652-0058 Generic_60DN_ 81 FR 7139 (02-10-2016).pdf Supplementary Document Uploaded 2016-04-26 Available
1652-0058 Generic Clearance SS Part B 03-11-2016.docx Supporting Statement B Uploaded 2016-04-28 Available
1652-0058 Generic Clearance SS Part A 07-19-2016 (2).docx Supporting Statement A Uploaded 2016-07-19 Available
Executive Order 12862.pdf Supplementary Document Uploaded 2012-08-27 Available
IC Document Collections
IC IDCollectionTypeStatusForm
237027 Secure Flight & Crew Vetting Program_ Survey Other-A_Survey Questions New
236876 TSA Intelligence and Analysis Annual Customer Satisfaction Survey Other-Question List New
235754 Passenger Perception of Enhanced Advanced Imaging Technology II Other-Mockup Postcard New
235357 TSA Customer Experience Survey Other-Survey New
234088 TSA Policy Feedback Survey Other-Survey New
234077 TSA Precheck FY19 Creative Concept Survey Other-screenshots New
233432 Passenger Perception Survey for Transportation Security Administration's (TSA) Synect Digital Signage Demonstration Other-Survey Questions New
232545 CBP/TSA Biometric Identity Verification Demonstration-Passenger Survey Other-Survey New
231548 Passenger Perception of the Vanderlande Automated Screening Lane Other-Survey New
229819 Passenger Perception of Vision-Box Travel Document Checker Process Automation Other-Survey New
229757 Passenger Perception of Enhanced Advanced Imaging Technology Other-Survey New
229624 TSA Innovation Task Force Division Strategic Communications Initiative: Airport Traveler Intercepts Survey Other-Survey New
229311 Passenger Perception Interviews for Transportation Security Administration's (TSA) Human Performance Branch Study Other-Interview Script New
228335 Aviation Security Information Sharing Survey Other-Survey New
227868 Passenger Perception Survey for Transportation Security Administration's (TSA) Human Performance Branch Study Other-Survey New
227058 Participants Feedback Survey/Focus Group for Transportation Security Administration's Innovation Task Force Industry Engagement Efforts Other-Survey New
226889 TSA PreCheck Application Program Focus Groups Instruction New
222489 TSA Contact Center (TCC) Customer Satisfaction Survey Other-null New
222488 TSA Product Feedback Survey Form and Instruction New
222487 Air Cargo Management Systems User Survey Other-Survey New
222486 Customer Service Evaluation for the Transportation Security Administration's Aviation Channeling Servicr Provider Program Form and Instruction New
ICR Details
1652-0058 201604-1652-003
Historical Active 201508-1652-001
DHS/TSA
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Extension without change of a currently approved collection   No
Regular
Approved with change 07/26/2016
Retrieve Notice of Action (NOA) 05/17/2016
OMB notes that all burden changes to this collection are due to adjustments. There are no burden changes due to program changes. OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request. The agency in this submission updated their requested burden hours.
  Inventory as of this Action Requested Previously Approved
07/31/2019 36 Months From Approved 07/31/2016
7,094,500 0 7,094,500
1,180,050 0 183,567
0 0 0
This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None
Not associated with rulemaking
  81 FR 7139 02/10/2016
81 FR 22625 04/18/2016
No
21
IC Title Form No. Form Name
TSA Contact Center (TCC) Customer Satisfaction Survey
TSA Policy Feedback Survey
Passenger Perception Survey for Transportation Security Administration's (TSA) Human Performance Branch Study
TSA Innovation Task Force Division Strategic Communications Initiative: Airport Traveler Intercepts Survey
Customer Service Evaluation for the Transportation Security Administration's Aviation Channeling Servicr Provider Program NA Customer Service Questionnaire, TSA Aviation Channeling Service Provider Project
TSA Customer Experience Survey
TSA Intelligence and Analysis Annual Customer Satisfaction Survey
Aviation Security Information Sharing Survey
Passenger Perception of Vision-Box Travel Document Checker Process Automation
CBP/TSA Biometric Identity Verification Demonstration-Passenger Survey
TSA PreCheck Application Program Focus Groups
Participants Feedback Survey/Focus Group for Transportation Security Administration's Innovation Task Force Industry Engagement Efforts
Passenger Perception of the Vanderlande Automated Screening Lane
Passenger Perception Interviews for Transportation Security Administration's (TSA) Human Performance Branch Study
TSA Product Feedback Survey TSA Form 1303 TSA Product Feedback Survey
Passenger Perception of Enhanced Advanced Imaging Technology
Secure Flight & Crew Vetting Program_ Survey
Air Cargo Management Systems User Survey
Passenger Perception Survey for Transportation Security Administration's (TSA) Synect Digital Signage Demonstration
TSA Precheck FY19 Creative Concept Survey
Passenger Perception of Enhanced Advanced Imaging Technology II
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 7,094,500 7,094,500 0 -3,547,251 3,547,251 0
Annual Time Burden (Hours) 1,180,050 183,567 0 -2,367,200 3,363,683 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
Yes
Miscellaneous Actions
The burden hour estimate reflects a decrease due to the adjustment of a prior overestimate of numbers.
$27,000
No
No
No
No
No
Uncollected
Matthew Dorritie 571 227-1524 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
05/17/2016