OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 201508-1652-001 · OMB 1652-0058 · Historical Active

Forms and Documents
DocumentTypeStatusAvailability
Form TSA Form 1303 TSA Product Feedback Survey Form and Instruction Unchanged Repair queued
Customer Service Evaluation for the Transportation Security Administration's Aviation Channeling Service Provider Program Form and Instruction Unchanged Available
1652-0058 TSA GC OMB FORM 83-C 10222015.pdf Justification for No Material/Nonsubstantive Change Uploaded 2015-10-22 Available
TSA Generic Clearance Supporting Statement 10222015.docx Supporting Statement A Uploaded 2015-10-22 Available
TSA Generic SS Part B.doc Supporting Statement B Uploaded 2013-03-05 Available
Generic Clearance 30DY (77 FR 42752).pdf Supplementary Document Uploaded 2012-08-27 Repair queued
Generic Clearance 60DY (77 FR 28893).pdf Supplementary Document Uploaded 2012-08-27 Available
Executive Order 12862.pdf Supplementary Document Uploaded 2012-08-27 Repair queued
IC Document Collections
IC IDCollectionTypeStatusForm
218989 TSA Contact Center (TCC) Customer Satisfaction Survey Other-null New
218987 TSA Feedback USA Other-null New
216423 TSA Product Feedback Survey Form and Instruction Unchanged
213981 Air Cargo Management Systems User Survey Other-Survey Unchanged
208121 Customer Service Evaluation for the Transportation Security Administration's Aviation Channeling Service Provider Program Form and Instruction Unchanged
ICR Details
1652-0058 201508-1652-001
Historical Active 201303-1652-001
DHS/TSA
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
No material or nonsubstantive change to a currently approved collection   No
Regular
Approved with change 10/22/2015
Retrieve Notice of Action (NOA) 08/24/2015
OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request. The agency in this submission updated their requested burden hours.
  Inventory as of this Action Requested Previously Approved
07/31/2016 07/31/2016 07/31/2016
7,094,500 0 94,500
183,567 0 33,450
0 0 0
The proposed information collection activity provides a means to gather qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration's commitment to improving service delivery.
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None
Not associated with rulemaking
  77 FR 28893 05/16/2012
77 FR 42752 07/20/2012
No
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 7,094,500 94,500 0 0 7,000,000 0
Annual Time Burden (Hours) 183,567 33,450 0 0 150,117 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
$20,000
No
No
No
No
No
Uncollected
Christina Walsh 571 227-2062 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
08/24/2015