In accordance with 5 CFR 1320, this information collection is approved through 8/31/2012. At the expiration of this collection, OMB requests that the agency submit a generic ICR in place of this 'regular' ICR. The generic ICR will permit the agency to submit surveys for service delivery feedback in accordance with OMB guidance issued on June 15, 2011.
Inventory as of this Action
Requested
Previously Approved
09/30/2012
08/31/2012
08/31/2012
2,313
0
1,261
474
0
226
0
0
0
NOTE: This collection is being resubmitted at OMB's request for the purpose of making the collection generic, and uploading the specified surveys.
ABSTRACT: Voluntary customer satisfaction surveys will be used to contact users of NRC services and products to determine their needs, and how the Commission can improve its services and products to better meet those needs. In addition, focus groups will be contacted to discuss questions concerning those services and products. Results from the surveys will give insight into how NRC can make its services and products cost effective, efficient, and responsive to its customer needs. Each survey will be submitted to OMB for its review.
This submission includes burden for eight surveys. Five of these surveys were included in the estimates when this collection was renewed in 2009 and three surveys were not included in the initial estimates. The additional three surveys are:
1) National Source Tracking System (NSTS) Customer Satisfaction Survey. The NSTS is a web-based database designed to track the life cycle of Category 1 and 2 radioactive sources regulated by the NRC and Agreement States. The responses will provide feedback for future system enhancements. (992 responses, 165 hours.)
2) Reactor Oversight Process (ROP) External Survey. The ROP is the agency's program to inspect, measure, and assess the safety performance of commercial nuclear power plants and to respond to any decline in performance. The NRC seeks to achieve continuous improvement of the ROP through the ROP self-assessment process through input from stakeholders. (30 responses, 22.5 hours.)
3) Stakeholder Survey on Risk Management Concepts in Regulatory Programs. The Chairman has chartered a task force to develop a strategic vision and options for adopting a more comprehensive and holistic risk-informed, performance-based regulatory approach. As part of this initiative, the task force is using a Federal Register Notice to seek input from external stakeholders on their experience with the agency's regulatory approach. (30 responses, 60 hours.)
These three surveys were unanticipated at the time of the last renewal, and represent 248 hours of burden above the currently cleared total. The NRC is requesting an increase in the total approved hours for this clearance, and OMB approval to conduct these three surveys. In the next renewal (to be submitted in summer 2012), the NRC will include sufficient hours to cover any unanticipated surveys during the next clearance period.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Form NRC Form 659 NRC Public Meeting Feedback
Final SS Customer Satisfaction Survey 042309.doc
Incorporation of Risk Management Concepts in Regulatory Programs Survey