In accordance with 5 CFR 1320, the information collection is approved for one year. At the end of the approval period, the agency is requested to submit a Fast-Track Generic ICR, consistent with OMB guidance issued on June 15, 2011, in order to collect service delivery feedback under the Paperwork Reduction Act. This collection will be discontinued upon the activation of teh Fast-Track Generic ICR.
Inventory as of this Action
Requested
Previously Approved
12/31/2013
36 Months From Approved
12/31/2012
3,988
0
2,313
1,615
0
474
0
0
0
Voluntary customer satisfaction surveys will be used to contact users of NRC services and products to determine how the Commission can improve its services and products to better meet their needs. In addition, focus groups will be conducted to discuss questions concerning those services and products. Results from the surveys will provide insight into how NRC can make its services and products cost effective, efficient and responsive to customer needs. Each survey will be submitted to OMB for its review.
The estimated burden increased from 474 hours to 1,614.5 hours, an increase of 1140.5 hours.
In the current request, the NRC is increasing the estimated burden for generic customer satisfaction activities to better reflect the current needs of the agency to collect customer satisfaction information. To ensure that the estimate covers all activities in the upcoming three-year clearance period, the agency has increased the estimated number of customer satisfaction information collections from 5 in the previous renewal to 25 in the current submission.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Form NRC Form 787 NRC Form 787, Freedom of Information Act User Survey
3150-0197 generic Part A.docx
NRC 671 final version.pdf
Public Document Room Satisfaction Survey