COMPASS Portal Customer Satisfaction Assessment

OMB Control No: 2126-0042	ICR Reference No: 200909-2126-001
Status: Historical Active	Previous ICR Reference No: 200705-2126-004
Agency/Subagency: DOT/FMCSA	Agency Tracking No:
Title: COMPASS Portal Customer Satisfaction Assessment
Type of Information Collection: Reinstatement with change of a previously approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 11/18/2009
Retrieve Notice of Action (NOA)	Date Received in OIRA: 09/30/2009
Terms of Clearance: This reinstatement with change has been approved. Since DOT has not collected this information while the form was expired, it should not be considered a violation.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	11/30/2012	36 Months From Approved
Responses	3,960	0	0
Time Burden (Hours)	1,320	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: This information collection will be used to assess the satisfaction of users with FMCSA's strategic decision to integrate its IT systems with its business processes under a modernization initiative called COMPASS.

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Authorizing Statute(s): PL: Pub.L. 107 - 347 Title II, Section 207 Name of Law: E-Government Act of 2002

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	74 FR 5207	01/29/2009
30-day Notice:	Federal Register Citation:	Citation Date:
	74 FR 20522	05/04/2009
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title Form No. Form Name COMPASS Portal Customer Satisfaction Assessment MCSA-5845 FMCSA PORTAL Customer Satisfaction Assessment

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	3,960	0	0	0	-138,731	142,691
Annual Time Burden (Hours)	1,320	0	0	0	-23,786	25,106
Annual Cost Burden (Dollars)	0	0	0	0	-429,518	429,518

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This reinstatement resulted in an adjustment change decrease of 23,786 annual burden hours [25,106 previously approved annual burden hours - 1,320 proposed annual burden hours =23,786] and a $402,823 decrease in annual cost to respondents [$429,518 previously approved annual cost to respondents - $26,695 proposed annual costs to respondents = $402,823]. These changes are due to conducting the assessment four instead of three time per year and the use of up-to-date information about the COMPASS user community in this request.

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Annual Cost to Federal Government: $18,400

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

Agency Contact: Adam Schlicht 2023664441 [email protected]

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
		(a) It is necessary for the proper performance of agency functions;
		(b) It avoids unnecessary duplication;
		(c) It reduces burden on small entities;
		(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
		(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
		(f) It indicates the retention periods for recordkeeping requirements;
		(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
			(i) Why the information is being collected;
			(ii) Use of information;
			(iii) Burden estimate;
			(iv) Nature of response (voluntary, required for a benefit, or mandatory);
			(v) Nature and extent of confidentiality; and
			(vi) Need to display currently valid OMB control number;
		(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
		(i) It uses effective and efficient statistical survey methodology (if applicable); and
		(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date: 09/30/2009

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