COMPASS Portal Customer Satisfaction Assessment

OMB Control No: 2126-0042	ICR Reference No: 200705-2126-004
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: DOT/FMCSA	Agency Tracking No:
Title: COMPASS Portal Customer Satisfaction Assessment
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 02/07/2008
Retrieve Notice of Action (NOA)	Date Received in OIRA: 07/12/2007
Terms of Clearance: OMB is granting an 18-month approval of this survey. The requested three-year approval is not granted because DOT improperly answered “no” to the question, “Does this IC contain surveys, censuses, or employ statistical methods?” and did not complete Part B of the Supporting Statement. In its next submission, DOT must complete Part B and describe and justify the survey methodology so that OMB can properly assess the practical utility of the information DOT collects. DOT should also remove the cost burdens because they are a monetization of the burden hours. The agency is reminded to avoid such double-counting of burden.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/2009	36 Months From Approved
Responses	142,691	0	0
Time Burden (Hours)	25,106	0	0
Cost Burden (Dollars)	429,518	0	0

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Abstract: This information collection will be used to assess the satisfaction of users with FMCSA's strategic decision to integrate its IT systems with its business processes under a modernization initiative called COMPASS.

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Authorizing Statute(s): PL: Pub.L. 107 - 347 Title II, Section 207 Name of Law: E-Government Act of 2002

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	71 FR 61824	10/19/2006
30-day Notice:	Federal Register Citation:	Citation Date:
	72 FR 19753	04/19/2007
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title Form No. Form Name COMPASS Portal Customer Satisfaction Assessment MCSA-5845 FMCSA PORTAL Customer Satisfaction Assessment

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	142,691	0	0	142,691	0	0
Annual Time Burden (Hours)	25,106	0	0	25,106	0	0
Annual Cost Burden (Dollars)	429,518	0	0	429,518	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This program change is due to a new information collection that will be used to assess the satisfaction of users with FMCSA's COMPASS modernization initiative that integrated its IT processes with its business processes. This program resulted in an first year burden increase of 25,106 hours and $449,518 cost to respondents.

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Annual Cost to Federal Government: $115,800

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

Agency Contact: Bill Coleman 2024930679 [email protected]

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
		(a) It is necessary for the proper performance of agency functions;
		(b) It avoids unnecessary duplication;
		(c) It reduces burden on small entities;
		(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
		(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
		(f) It indicates the retention periods for recordkeeping requirements;
		(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
			(i) Why the information is being collected;
			(ii) Use of information;
			(iii) Burden estimate;
			(iv) Nature of response (voluntary, required for a benefit, or mandatory);
			(v) Nature and extent of confidentiality; and
			(vi) Need to display currently valid OMB control number;
		(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
		(i) It uses effective and efficient statistical survey methodology (if applicable); and
		(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date: 07/12/2007

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