COMPASS Portal Customer Satisfaction Assessment

OMB Control No: 2126-0042	ICR Reference No: 200905-2126-001
Status: Historical Inactive	Previous ICR Reference No: 200705-2126-004
Agency/Subagency: DOT/FMCSA	Agency Tracking No:
Title: COMPASS Portal Customer Satisfaction Assessment
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Improperly submitted and continue	Conclusion Date: 08/26/2009
Retrieve Notice of Action (NOA)	Date Received in OIRA: 05/30/2009
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/2009	36 Months From Approved	08/31/2009
Responses	142,691	0	142,691
Time Burden (Hours)	25,106	0	25,106
Cost Burden (Dollars)	429,518	0	429,518

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Abstract: This information collection will be used to assess the satisfaction of users with FMCSA's strategic decision to integrate its IT systems with its business processes under a modernization initiative called COMPASS.

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Authorizing Statute(s): PL: Pub.L. 107 - 347 Title II, Section 207 Name of Law: E-Government Act of 2002

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	74 FR 5207	01/29/2009
30-day Notice:	Federal Register Citation:	Citation Date:
	74 FR 20522	05/04/2009
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title Form No. Form Name COMPASS Portal Customer Satisfaction Assessment MCSA-5845 FMCSA PORTAL Customer Satisfaction Assessment

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Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This revision resulted in a program change increase of 8,368 annual burden hours [33,474 proposed annual burden hours - 25,106 currently approved annual burden hours = 8,368]due to the respondents being required to complete the survey four times per year instead of the currently approved three, and the time to complete the survey being changed from 15 to 20 minutes.

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Annual Cost to Federal Government: $18,400

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

Agency Contact: Bill Coleman 2024930679 [email protected]

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
		(a) It is necessary for the proper performance of agency functions;
		(b) It avoids unnecessary duplication;
		(c) It reduces burden on small entities;
		(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
		(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
		(f) It indicates the retention periods for recordkeeping requirements;
		(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
			(i) Why the information is being collected;
			(ii) Use of information;
			(iii) Burden estimate;
			(iv) Nature of response (voluntary, required for a benefit, or mandatory);
			(v) Nature and extent of confidentiality; and
			(vi) Need to display currently valid OMB control number;
		(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
		(i) It uses effective and efficient statistical survey methodology (if applicable); and
		(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date: 05/30/2009

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