Information Collection Request

Aviation Security Customer Satisfaction Performance Measurement Passenger Survey

ICR 200801-1652-001 · OMB 1652-0013 · Historical Active

Forms and Documents
DocumentTypeStatusAvailability
83-C -Airport Customer Satisfaction.pdf Justification for No Material/Nonsubstantive Change Uploaded 2008-01-14 Repair queued
OMB No. 1652-0013 Table of Survey Changes.doc Justification for No Material/Nonsubstantive Change Uploaded 2008-01-14 Repair queued
Airport Surveys Supp Stmt Part B.pdf Supporting Statement B Uploaded 0000-00-00 Repair queued
Airport Surveys Supp Stmt.pdf Supporting Statement A Uploaded 0000-00-00 Available
Combined_TSA__PP5.pdf Supplementary Document Uploaded 2006-11-03 Repair queued
1652-0013_Aviation_Security_Customer_Survey_Response (FINAL).doc Supplementary Document Uploaded 2006-11-03 Repair queued
Aviation_and_Transportation_Security_Act_ATSA_Public_Law_107_1771.pdf Supplementary Document Uploaded 2006-08-23 Available
Airport Surveys 30DY Renew (6-7-06).pdf Supplementary Document Uploaded 2006-06-07 Available
Airport Surveys 60DY (3-20-06).pdf Supplementary Document Uploaded 2006-03-20 Available
IC Document Collections
IC IDCollectionTypeStatusForm
183408 Customer Survey Whole Body Imaging (WBI) Other-null New
183394 Customer Survey Auto Explosive Detection System (EDS) Other-Survey New
ICR Details
1652-0013 200801-1652-001
Historical Active 200702-1652-002
DHS/TSA
Aviation Security Customer Satisfaction Performance Measurement Passenger Survey
No material or nonsubstantive change to a currently approved collection   No
Regular
Approved without change 02/19/2008
Retrieve Notice of Action (NOA) 01/29/2008
  Inventory as of this Action Requested Previously Approved
05/31/2010 05/31/2010 05/31/2010
124,344 0 124,344
10,566 0 10,566
0 0 0

This airport survey represents an important part of TSA's efforts to collect data on customer satisfaction with TSA's aviation security procedures. TSA will use airport surveys to compute a statistically valid Customer Satisfaction Index for Aviation Operations(CSI-A)system-wide and for individual airports. TSA will also use informal airport surveys, conducted by airport staff, and focus groups for targeted measurement.

PL: Pub.L. 107 - 71 115 Stat. 597 Name of Law: Aviation and Transportation Security Act
  
None

Not associated with rulemaking

  71 FR 13990 03/17/2006
71 FR 32994 06/07/2006
No

2
IC Title Form No. Form Name
Customer Survey Whole Body Imaging (WBI)
Customer Survey Auto Explosive Detection System (EDS)

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 124,344 124,344 0 0 0 0
Annual Time Burden (Hours) 10,566 10,566 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$1,000,000
Yes Part B of Supporting Statement
No
Uncollected
Uncollected
Uncollected
Uncollected
Joanna Johnson 571-227-3651 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
01/29/2008