OMB control number

Public Assistance Customer Satisfaction Surveys

OMB 1660-0107 · DHS/FEMA.

OMB 1660-0107

Federal agencies are required to survey their customers to determine the kind and quality of services customers want and their level of satisfaction with those services. The FEMA Public Assistance Customer Satisfaction Surveys are used to monitor program performance and assess service delivery. Survey results are used to ensure the Agency is meeting the needs of FEMA applicants.

The latest form for Public Assistance Customer Satisfaction Surveys expires 2026-11-30 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
Form FF-104-FY-21-158 ( Public Assistance Assessment Customer Satisfaction Survey (Internet) (SLTT) Form
Form FF-104-FY-21-158 ( Public Assistance Assessment Customer Satisfaction Survey (Internet) (Non-Profits) Form
Form FF-104-FY-21-157 ( Public Assistance Assessment Customer Satisfaction Survey (Telephone) (SLTT) Form
Form FF-104-FY-21-157 ( Public Assistance Assessment Customer Satisfaction Survey (Telephone) (Non-Profits) Form
Form FF-104-FY-21-156 ( Public Assistance Initial Customer Satisfaction Survey (Internet) (SLTT) Form
Form FF-104-FY-21-156 ( Public Assistance Initial Customer Satisfaction Survey (Internet) (Non-Profits) Form
Form FF-104-FY-21-155 ( Public Assistance Initial Customer Satisfaction Survey (Telephone) (SLTT) Form
Form FF-104-FY-21-155 ( Public Assistance Initial Customer Satisfaction Survey (Telephone) (Non-Profits) Form
Executive Order 12862.pdf Supplementary Document
1660-0107 - BRI Supporting Statement A - 2023 03 01 clean.docx Supporting Statement A
1660-0107 - BRI Supporting Statement B - 2023 02 23 clean.docx Supporting Statement B
1660-0107 - Published 60-Day BRI FRN - 2022 12 09.pdf Supplementary Document
1660-0107 - Published 30-Day BRI FRN - 2023 03 01.pdf Supplementary Document
Interviews (SLTT) Instruction
Interviews (Non-Profits) Instruction
Focus Groups (SLTT) Instruction
Focus Groups (Non-Profits) Instruction
Public Assistance Assessment Customer Satisfaction Survey (Internet) (SLTT) Form
Public Assistance Assessment Customer Satisfaction Survey (Internet) (Non-Profits) Form
Public Assistance Assessment Customer Satisfaction Survey (Telephone) (SLTT) Form
Public Assistance Assessment Customer Satisfaction Survey (Telephone) (Non-Profits) Form
Public Assistance Initial Customer Satisfaction Survey (Internet) (SLTT) Form
Public Assistance Initial Customer Satisfaction Survey (Internet) (Non-Profits) Form
Public Assistance Initial Customer Satisfaction Survey (Telephone) (SLTT) Form
Public Assistance Initial Customer Satisfaction Survey (Telephone) (Non-Profits) Form

All Historical Document Collections

202310-1660-003 Approved without change	Extension without change of a currently approved collection	2023-10-19
202301-1660-006 Withdrawn and continue	Revision of a currently approved collection	2023-03-03
202009-1660-004	Revision of a currently approved collection	2020-09-30
201907-1660-001 Approved without change	No material or nonsubstantive change to a currently approved collection	2019-08-06
201703-1660-002 Approved with change	Revision of a currently approved collection	2017-05-08
201409-1660-010 Approved without change	Revision of a currently approved collection	2015-01-06
201111-1660-001 Approved with change	Revision of a currently approved collection	2012-03-30
201103-1660-001 Approved without change	No material or nonsubstantive change to a currently approved collection	2011-04-25
200810-1660-007 Approved without change	New collection (Request for a new OMB Control Number)	2009-02-03

OMB Details

Public Assistance Initial Customer Satisfaction Survey (Telephone) (Non-Profits)

Federal Enterprise Architecture: Disaster Management - Disaster Preparedness and Planning

Form FF-104-FY-21-155 (formerly 519-0-32)

Public Assistance Initial Customer Satisfaction Survey (phone)

Paper Only

Form

Review document collections for all forms, instructions, and supporting documents - including paper/printable forms.