Disaster Assistance Customer Satisfaction Survey

OMB Control No: 3245-0370	ICR Reference No: 202508-3245-012
Status: Active	Previous ICR Reference No: 202206-3245-009
Agency/Subagency: SBA	Agency Tracking No:
Title: Disaster Assistance Customer Satisfaction Survey
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 11/14/2025
Retrieve Notice of Action (NOA)	Date Received in OIRA: 08/29/2025
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	11/30/2028	36 Months From Approved	11/30/2025
Responses	32,400	0	20,400
Time Burden (Hours)	2,689	0	1,600
Cost Burden (Dollars)	81,648	0	0

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Abstract: SBA Disaster Assistance will conduct a brief survey of customers to determine their satisfaction with the services received from the Customer Service Center and the Field Operations Centers. The results will help the Agency to improve where necessary, the delivery of critical financial assistance to disaster survivors.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	90 FR 25733	06/17/2025
30-day Notice:	Federal Register Citation:	Citation Date:
	90 FR 42293	08/29/2025
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title Form No. Form Name Disaster Assistance Customer Satisfaction Survey SBA Form 2313 Disaster Assistance Customer Satisfaction Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	32,400	20,400	0	0	12,000	0
Annual Time Burden (Hours)	2,689	1,600	0	0	1,089	0
Annual Cost Burden (Dollars)	81,648	0	0	0	81,648	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The Customer Service Center (CSC) utilizes a dynamic telephone system that seamlessly integrates automated features. This enables the SBA to extend the opportunity to participate in the survey to all incoming callers. As a result, participation rates are expected to increase. In addition, during periods of heightened disaster activity, call volume tends to rise significantly. Correspondingly, the number of individuals completing the survey will also increase. Finally, the Annual Cost Burden has been updated for this submission.

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Annual Cost to Federal Government: $14,820

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

Agency Contact: Tamara Edge 202 205-6674 [email protected]

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
		(a) It is necessary for the proper performance of agency functions;
		(b) It avoids unnecessary duplication;
		(c) It reduces burden on small entities;
		(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
		(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
		(f) It indicates the retention periods for recordkeeping requirements;
		(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
			(i) Why the information is being collected;
			(ii) Use of information;
			(iii) Burden estimate;
			(iv) Nature of response (voluntary, required for a benefit, or mandatory);
			(v) Nature and extent of confidentiality; and
			(vi) Need to display currently valid OMB control number;
		(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
		(i) It uses effective and efficient statistical survey methodology (if applicable); and
		(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date: 08/29/2025

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