The purpose of this non-substantive change request is to request an increase in the overall burden estimates for this collection. This collection currently does not have enough responses to cover all of the submissions being made under this clearance. This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders it will also allow feedback to contribute directly to the improvement of program management.
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
This collection is currently approved with 30,000 respondents, 60,000 responses, and 60,000 burden hours. Due to submissions that have more responses than FNS originally estimated at the time of the renewal, FNS estimates that the respondents, responses, and burden hours for this collection will increase by 12,500 respondents, 25,000 responses, and 25,000 burden hours, respectively, due to an administrative adjustment. With this submission, FNS estimates that this collection will have 42,500 respondents, 85,000 responses, and 85,000 burden hours.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Change Justification Memo 0584-0611 October 22 2024.docx
WIC National Outreach Campaign – In-depth Interviews (IDIs) among Employees of Food Shopping Vendors