OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)

ICR 202309-1601-001 · OMB 1601-0029 · Received in OIRA

Forms and Documents
DocumentTypeStatusAvailability
Supporting Statement B for DHS_A 11 Section 280 Improving Customer Experience .docx Supporting Statement B Uploaded 2020-09-16 Repair queued
Supporting Statement A for DHS_A 11 Section 280 Improving Customer Experience .docx Supporting Statement A Uploaded 2023-09-06 Repair queued
ICR Template_A11 Section 280 Clearance 8 16 23.docx Supplementary Document Uploaded 2023-09-06 Repair queued
30 Day FRN OMB Circula A-11.pdf Supplementary Document Uploaded 2023-09-06 Repair queued
60 Day FRN OMB Circula A-11.pdf Supplementary Document Uploaded 2023-09-06 Missing upstream
OMB Circular A-11.pdf Supplementary Document Uploaded 2020-09-16 Repair queued
EO 12862.pdf Supplementary Document Uploaded 2020-09-16 Repair queued
IC Document Collections
IC IDCollectionTypeStatusForm
264428 TSA Checkpoint Quarterly Trust Survey Other-Survey Questions New
ICR Details
1601-0029 202309-1601-001
Received in OIRA 202009-1601-001
DHS/OS
Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)
Extension without change of a currently approved collection   No
Regular 09/06/2023
  Requested Previously Approved
36 Months From Approved 11/30/2023
2,001,550 2,001,550
101,125 101,125
0 0
The Agency will collect, analyze, and interpret information gathered through this generic clearance to identify services’ accessibility, navigation, and use by customers, and make improvements in service delivery based on customer insights gathered through developing an understanding of the user experience interacting with Government.
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None
Not associated with rulemaking
  88 FR 41115 07/23/2023
88 FR 60695 09/05/2023
No
0
  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 2,001,550 2,001,550 0 0 0 0
Annual Time Burden (Hours) 101,125 101,125 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
$0
Yes Part B of Supporting Statement
    No
    No
No
No
No
No
Tyrone Huff 202 447-0106 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
09/06/2023