Information Collection Request

Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)

ICR 202410-1601-001 · OMB 1601-0029 · Historical Inactive

Forms and Documents

Document	Type	Status	Availability
1601-0029 83C Increase for Burden Hours.pdf	Justification for No Material/Nonsubstantive Change	Uploaded 2024-10-09	Available
1601-0029 83C Increase for Burden Hours.pdf	Justification for No Material/Nonsubstantive Change	Uploaded 2024-10-09	Repair queued
Supporting Statement B for DHS_A 11 Section 280 Improving Customer Experience .docx	Supporting Statement B	Uploaded 2020-09-16	Available
Supporting Statement B for DHS_A 11 Section 280 Improving Customer Experience .docx	Supporting Statement B	Uploaded 2020-09-16	Repair queued
DHS Supporting Statement A for DHS_A 11 Section 280 Improving Customer Experience CLEAN 12 5 23.docx	Supporting Statement A	Uploaded 2023-12-05	Available
DHS Supporting Statement A for DHS_A 11 Section 280 Improving Customer Experience CLEAN 12 5 23.docx	Supporting Statement A	Uploaded 2023-12-05	Repair queued
DHS ICR Template_A11 Section 280 Clearance 12.4.2023 clean.docx	Supplementary Document	Uploaded 2023-12-04	Available
DHS ICR Template_A11 Section 280 Clearance 12.4.2023 clean.docx	Supplementary Document	Uploaded 2023-12-04	Repair queued
30 Day FRN OMB Circula A-11.pdf	Supplementary Document	Uploaded 2023-09-06	Available
30 Day FRN OMB Circula A-11.pdf	Supplementary Document	Uploaded 2023-09-06	Repair queued
60 Day FRN OMB Circula A-11.pdf	Supplementary Document	Uploaded 2023-09-06	Available
60 Day FRN OMB Circula A-11.pdf	Supplementary Document	Uploaded 2023-09-06	Repair queued
OMB Circular A-11.pdf	Supplementary Document	Uploaded 2020-09-16	Repair queued
OMB Circular A-11.pdf	Supplementary Document	Uploaded 2020-09-16	Missing upstream
EO 12862.pdf	Supplementary Document	Uploaded 2020-09-16	Available
EO 12862.pdf	Supplementary Document	Uploaded 2020-09-16	Repair queued

IC Document Collections

IC ID	Collection	Type	Status
271305	National Threat Assessment Center Survey Tool	Other-Markup	Unchanged
269146	Interviews for Trauma-Informed Communications at Disaster Recovery Centers	Other-Customer Research Questions	Unchanged
268363	Expanded Customer Service Surveys	Other-Survey Qusestions	Unchanged
268229	Getting Help from TSA Quarterly Trust Survey	Other-Survey Questions	Unchanged
267331	NFIP Direct Claim Survey [Claim Start & Claim Adjustment]	Other-Survey Questions	Unchanged
266823	Customer Experience Survey of Flood Insurance	Other-Survey Questions	Unchanged
266804	HISP Required Naturalization Survey	Other-Survey Questions	Unchanged
266423	Customer Service Collections for DHS - Batch B (FEMA)	Other-Discussion Guide	Unchanged
266154	Community Engagement Risk Communication (CERC) Training Survey	Other-Survey Questions	Unchanged
265995	Customer Service Collections for DHS - Batch A	Other-Survey Questions	Unchanged
265590	GFIP Certificate Holder Survey	Other-Survey Questions	Unchanged
264428	TSA Checkpoint Quarterly Trust Survey	Other-Survey Questions	Unchanged

ICR Details

Status	Historical Inactive
Agency/Subagency	DHS/OS
OMB Control No	1601-0029
Type of Information Collection	No material or nonsubstantive change to a currently approved collection
Previous ICR Reference No	202309-1601-001
Date Submitted to OIRA	2024-10-09
Requested Expiration Date	1969-12-31