OMB Control No:
0917-0036
ICR Reference No:
202201-0917-001
Status:
Received in OIRA
Previous ICR Reference No:
201804-0917-001
Agency/Subagency:
HHS/IHS
Agency Tracking No:
1
Title:
Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery: IHS Customer Service Satisfaction and Similar Surveys
Type of Information Collection:
Extension without change of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
Date Submitted to OIRA:
01/13/2022
Requested
Previously Approved
Expiration Date
36 Months From Approved
01/31/2022
Responses
105,000
105,000
Time Burden (Hours)
17,500
17,500
Cost Burden (Dollars)
0
0
Abstract:
This fast track generic collection of information is neccesssary to enable IHS to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
US Code:
44 USC 3501
Name of Law: Paperwork Reduction Act
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
86 FR 54462
10/01/2021
30-day Notice:
Federal Register Citation:
Citation Date:
87 FR 1764
01/12/2022
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
62
IC Title
Form No.
Form Name
Adult Care Unit (ACU) Patient Experience Survey, Chinle Service Unit (CSU)
0917-0036
Adult Care Unit (ACU) Patient Experience Survey, Chinle Service Unit
Anticoagulation Clinic Patient Satisfaction Survey
0917-0036
Anticoagulation Clinic Patient Satisfaction Survey
Catawba Service Unit Patient Satisfaction Survey
0917-0036
Catawba Service Unit Patient Satisfaction Survey
Chinle Service Unit (CSU) Employee Satisfaction Survey.
0917-0036
CSU Employee Survey 2015
Clinical Decision Support Usability Assessment
0917-0036
Clinical Decision Support Usability Assessment
Computer Based Post Class Survey
0917-0036
Computer Based Training (CBT)Post Class Survey
Confer Satisfaction Survey
0917-0036-86
Confer Satisfaction Survey
Dental Professionals & Human Papillomavirus (HPV) Prevention Survey
9017-0036
HPV Survey
Diabetes Care Survey
0917-0036
Diabetes Care Survey
Employee Assessment- Clinton Service Unit - IMPRESS
0917-0036
Employee Assessment- Clinton Service Unit - IMPRESS
Evaluation Survey of IHS Mandatory Pain and Opioid Training and Prescriber Habits
0917-0036
Evaluation Survey
Fort Washakie Medical Home Patient Feedback
0917-0036
Fort Washakie Medical Home Patient Feedback
Health Promotion Disease Prevention Activities Registration
9017
9017
IHS CHR NET Plenary Evaluation Form
0917-0036
IHS CHR NET Plenary Evaluation Form
IHS Chinle Service Unit Customer Experience Survey
0917-0036, 0917-0036
Community Nutrition
,
Gardening Survey
IHS Chinle Service Unit Customer Experience Survey â Clinical and Community Nutrition
0917-0036, 0917-0036
Community Nutrition Gardening Survey
,
RDN Services Survey
IHS Impact Evaluation of Community Health Representative (CHR) Program Web-based Survey
9017-0036
IHS CHR Survey
IHS Patient Experience Survey
0917-0036
IHS Patient Experience Survey
IHS Pharmacy Automation 2015 Survey
0917-0036
IHS Pharmacy Automation 2015 Survey
IHS RPMS Stakeholder Survey â Resource and Patient Management System Program Operational Analysis Needs Assessment
0917-0036
Indian Health Service (IHS) RPMS Stakeholder Survey â Resource and Patient Management System Program Operational Analysis Needs Assessment
IHS Training Needs Survey
0917-0036-23
Training Needs Survey
IHS Web Services Customer Satisfaction Survey
IHS Web Services Customer Feedback
IHS Web Services Customer Feedback
IHS White Earth Hand Washing Survey
0917-0036
Hand Washing Survey
Indian Health Service (IHS Website Feedback Form
0917-0036, 0917-0036
IHS Website Feedback Form
,
IHS Website Customer Satisfaction Survey - First Page
Indian Health Service (IHS) Clinical Rounds Qualitative Feedback
0917-0036
Indian Health Service (IHS) Clinical Rounds Qualitative Feedback
Indian Health Service (IHS) Community Health Representatives (CHR) Diabetes Online Training Evaluation
0917-0036
Indian Health Service (IHS) Community Health Representatives (CHR) Diabetes Online Training Evaluation
Indian Health Service (IHS) FY_ Classroom Post Class Survey
0917-0036
Indian Health Service (IHS) FY_ Classroom Post Class Survey
Indian Health Service (IHS) FY_ Satellite Classroom Post Class Survey
0917-0036, 0917-0036
Indian Health Service (IHS) FY_ Satellite Classroom Post Class Survey
,
FY___Satellite Classroom with Areas Post Class Survey
Indian Health Service (IHS) FY_ eLearning Post Class Survey
0917-0036
Indian Health Service (IHS) FY_ eLearning Post Class Survey
Indian Health Service National Health Coaching Pilot Project Registration
0917-0036
HCW Application
Innovative Session Partnership Conference
Laboratory Training Evaluation
0917-0036
Lab Survey
Medication-Assisted Treatment (MAT) Providers & PrEP Providers Survey
87, 87-1
MAT Provider Survey
,
PrEP Questionnaire
OIT Customer Satisfaction Survey â Problem Ticket
0917-0036, 0917-0036
OIT Customer Satisfaction Survey â Problem Ticket
,
OIT Customer Satisfaction Survey â Problem Ticket (screen shot)
OIT RPMS Training Needs Assessment Survey
0917-0036
FY21 OIT RPMS Training Needs Assessment Survey
OIT RPMS Training Post Class Survey
0916-0036, 0917-0036
ELearning Survey
,
Classroom Survey
OMB Form No. 0917-0036: IHS Chinle Service Unit Customer Experience Survey, Division of Public Health.
0917-0036, 0917-0036, 0917-0036, 0917-0036, 0917-0036, 0917-0036, 0917-0036, 0917-0036
Wellness Center Survey
,
Adolescent School Health
,
Community Nutrition Survey
,
Diabetes Survey
,
Health Promotion Survey
,
Native Medicine Survey
,
Public Health Nursing - for Patient Care Giver - Survey
,
Public Health Nursing - for Patient
Obstetric Care Unit (OCU) Patient Experience Survey, Chinle Service Unit
0917-0036
Obstetrical Care Unit (OCU) Patient Experience Suvey, Chinle Service Unit (CSU)
Patient Assessment âClinton Service Unit - IMPRESS
0917-0036
Patient Assessment âClinton Service Unit - IMPRESS
Patient Experience Surveys - White Earth Service Unit
0917-0036, 0917-0036, 0917-0036, 0917-0036, 0917-0036
Dental Survey
,
Lab Dept Survey
,
Optometry Survey
,
Radiology Dept Survey
,
Therapist Survey
Patient Experience of Care Survey Pilot Project
0917-0036
Patient Experience of Care Survey
Patient Flow Time Study
0917-0036
Patient Flow Time Study
Patient Satisfaction Survey - Crownpoint Service Unit
9017-0036
Patient Survey
Patient Satisfaction Survey, Alburquerque Service Unit
0917-0036
Patient Satisfaction Survey, Alburquerque Service Unit
Patient Satisfaction Survey, Optometry Dept. White Earth Service Unit Indian Health Service
0917-0036-12
Patient Satisfaction Survey for the White Earth Optometry Dept.
Patient Satisfaction Survey, at Cheyenne River Health Center (CRHC)
0917-0036
Patient Satisfaction Survey, at Cheyenne River Health Center (CRHC)
Pediatric Care Unit (PCU) Patient Experience Survey, Chinle Service Unit (CSU)
0917-0036
Pediatric Care Unit (PCU) Patient Experience Survey, Chinle Service Unit CSU)
Physician/Dentist Customer Service Questionnaire
0917-0036
Physician/Dentist Customer Service Questionnaire
Public Health Nursing Data Mart Survey
0917-0036
Public Health Nursing (PHN) Data Mart Survey Questions
Special Care Unit (SCU) Patient Experience Survey, Chinle Service Unit
0917-0036
Special Care Unit (SCU) Patient Experience Survey
Tele-Behavioral Health Center of Excellence (TBHCE) Survey
9017-0036
LHP Behaviorial Health Training Needs Survey
Telebehavioral Health Patient Satisfaction Survey
0917-0036
Telebehavioral Health Patient Satisfaction Survey
User satisfaction data collection for the IHS OIT NDW
0917-0036
Indian Health Service, Office of Information Technology, National Patient Reporting System National Data Warehouse Data Collection Survey
WOODROW WILSON KEEBLE MEMORIAL HEALTH CARE CENTER Satisfaction Surveys
2, 1, 3, 4, 5, 6, 7, 8
Behavioral Health Patient Satisfaction Survey
,
Dental Patient Satisfaction Survey
,
Laboratory Patient Satisfaction Survey
,
Nutrition Services Patient Satisfaction Survey
,
Optometry Patient Satisfaction Survey
,
Pharmacy Patient Satisfaction Survey
,
Physcial Therapy Patient Satisfaction Survey
,
Radiology Patient Satisfaction Survey
We Care Survey, Blackfeet Community Hospital.
0917-0036
We Care Survey, Blackfeet Community Hospital.
We Care Survey, Fort Peck Service Unit Indian Health Service
0917-0036
We Care Survey, Fort Peck Service Unit Indian Health Service
We Care Survey, Fort Peck Service Unit Indian Health Service
0917-0036
We Care Survey, Fort Peck Service Unit, Indian Health Service
We Care Survey, Northern Cheyenne
0917-0036
We Care Patient Satisfaction Survey for Northern Cheyenne
WebTMA Survey
0917-0036
WebTMA Survey
White Earth Dental Clinic Patient Satisfaction Survey
0917-0036
White Earth Dental Clinic Patient Satisfaction Survey
Whiteriver Service Unit (WRSU) Birthing Center Patient Satisfaction Survey
0917-0036
Whiteriver Service Unit (WRSU) Birthing Center Patient Satisfaction Survey
eLearning Hands-on Customer Satisfaction Survey
0917-0036
eLearning Hands-on Customer Satisfaction survey
ICR Summary of Burden
Total Request
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
105,000
105,000
0
0
0
0
Annual Time Burden (Hours)
17,500
17,500
0
0
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
Annual Cost to Federal Government:
$25,000
Does this IC contain surveys, censuses, or employ statistical methods?
No
Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
Yes
Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3) )? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
No
Agency Contact:
Evonne Bennett 301 443-4750