OMB Control No:
0917-0036
ICR Reference No:
201804-0917-001
Status:
Active
Previous ICR Reference No:
201504-0917-007
Agency/Subagency:
HHS/IHS
Agency Tracking No:
1
Title:
Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery: IHS Customer Service Satisfaction and Similar Surveys
Type of Information Collection:
Extension without change of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
01/30/2019
Retrieve Notice of Action (NOA)
Date Received in OIRA:
07/12/2018
Terms of Clearance:
OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.
Inventory as of this Action
Requested
Previously Approved
Expiration Date
01/31/2022
36 Months From Approved
02/28/2019
Responses
105,000
0
105,000
Time Burden (Hours)
17,500
0
17,500
Cost Burden (Dollars)
0
0
0
Abstract:
This fast track generic collection of information is neccesssary to enable IHS to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
US Code:
44 USC 3501
Name of Law: Paperwork Reduction Act
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
82 FR 45034
09/27/2017
30-day Notice:
Federal Register Citation:
Citation Date:
82 FR 56833
11/30/2017
Did the Agency receive public comments on this ICR?
Yes
Number of Information Collection (IC) in this ICR:
54
IC Title
Form No.
Form Name
White Earth Dental Clinic Patient Satisfaction Survey
0917-0036
White Earth Dental Clinic Patient Satisfaction Survey
Physician/Dentist Customer Service Questionnaire
0917-0036
Physician/Dentist Customer Service Questionnaire
Special Care Unit (SCU) Patient Experience Survey, Chinle Service Unit
0917-0036
Special Care Unit (SCU) Patient Experience Survey
Patient Experience of Care Survey Pilot Project
0917-0036
Patient Experience of Care Survey
Patient Satisfaction Survey, Optometry Dept. White Earth Service Unit Indian Health Service
0917-0036-12
Patient Satisfaction Survey for the White Earth Optometry Dept.
Evaluation Survey of IHS Mandatory Pain and Opioid Training and Prescriber Habits
0917-0036
Evaluation Survey
Indian Health Service (IHS) FY_ eLearning Post Class Survey
0917-0036
Indian Health Service (IHS) FY_ eLearning Post Class Survey
Catawba Service Unit Patient Satisfaction Survey
0917-0036
Catawba Service Unit Patient Satisfaction Survey
We Care Survey, Northern Cheyenne
0917-0036
We Care Patient Satisfaction Survey for Northern Cheyenne
User satisfaction data collection for the IHS OIT NDW
0917-0036
Indian Health Service, Office of Information Technology, National Patient Reporting System National Data Warehouse Data Collection Survey
Patient Satisfaction Survey, Tohatchi
0917-0036
Patient Satisfaction Survey, Tohatchi
Telebehavioral Health Patient Satisfaction Survey
0917-0036
Telebehavioral Health Patient Satisfaction Survey
Portland Area Division of Environment Health Services: Customer Service Assessment.
0917-0036
Portland Area Division of Environment Health Services: Customer Service Assessment.
IHS RPMS Annual Training Needs Assessment Survey
0917-0036
IHS RPMS Annual Training Needs Assessment Survey
OMB Form No. 0917-0036, Indian Health Service (IHS) Community Health Representative (CHR) Basic Online Training Evaluation
0917-0036
IHS CHR Basic Online Training Evaluation
eLearning Hands-on Customer Satisfaction Survey
0917-0036
eLearning Hands-on Customer Satisfaction survey
Medication-Assisted Treatment (MAT) Providers & PrEP Providers Survey
87, 87-1
MAT Provider Survey
,
PrEP Questionnaire
Diabetes Care Survey
0917-0036
Diabetes Care Survey
Dental Professionals & Human Papillomavirus (HPV) Prevention Survey
9017-0036
HPV Survey
IHS Chinle Service Unit Customer Experience Survey
0917-0036, 0917-0036
Community Nutrition
,
Gardening Survey
IHS Pharmacy Automation 2015 Survey
0917-0036
IHS Pharmacy Automation 2015 Survey
Indian Health Service (IHS) FY_ Classroom Post Class Survey
0917-0036
Indian Health Service (IHS) FY_ Classroom Post Class Survey
Innovative Session Partnership Conference
IHS White Earth Hand Washing Survey
0917-0036
Hand Washing Survey
Patient Satisfaction Survey, Crow Service Unit
0917-0036
Patient Satisfaction Survey, Crow Service Unit
Pediatric Care Unit (PCU) Patient Experience Survey, Chinle Service Unit (CSU)
0917-0036
Pediatric Care Unit (PCU) Patient Experience Survey, Chinle Service Unit CSU)
Patient Experience Surveys - White Earth Service Unit
0917-0036, 0917-0036, 0917-0036, 0917-0036, 0917-0036
Dental Survey
,
Lab Dept Survey
,
Optometry Survey
,
Radiology Dept Survey
,
Therapist Survey
Indian Health Service (IHS) Community Health Representatives (CHR) Diabetes Online Training Evaluation
0917-0036
Indian Health Service (IHS) Community Health Representatives (CHR) Diabetes Online Training Evaluation
IHS RPMS Stakeholder Survey â Resource and Patient Management System Program Operational Analysis Needs Assessment
0917-0036
Indian Health Service (IHS) RPMS Stakeholder Survey â Resource and Patient Management System Program Operational Analysis Needs Assessment
Indian Health Service (IHS) FY_ Satellite Classroom Post Class Survey
0917-0036, 0917-0036
Indian Health Service (IHS) FY_ Satellite Classroom Post Class Survey
,
FY___Satellite Classroom with Areas Post Class Survey
OMB Form No. 0917-0036: IHS Chinle Service Unit Customer Experience Survey, Division of Public Health.
0917-0036, 0917-0036, 0917-0036, 0917-0036, 0917-0036, 0917-0036, 0917-0036, 0917-0036
Wellness Center Survey
,
Adolescent School Health
,
Community Nutrition Survey
,
Diabetes Survey
,
Health Promotion Survey
,
Native Medicine Survey
,
Public Health Nursing - for Patient Care Giver - Survey
,
Public Health Nursing - for Patient
IHS Chinle Service Unit Customer Experience Survey â Clinical and Community Nutrition
0917-0036, 0917-0036
Community Nutrition Gardening Survey
,
RDN Services Survey
IHS Website ICD-10 Stakeholder Readiness Survey â ICD-10 Project Needs Assessment
0917-0036
IHS Website ICD-10 Stakeholder Readiness Survey â ICD-10 Project Needs Assessment
Patient Assessment âClinton Service Unit - IMPRESS
0917-0036
Patient Assessment âClinton Service Unit - IMPRESS
THC Dental Patient Satisfaction Survey
0917-0036
THC Dental Patient Satisfaction Survey
Computer Based Post Class Survey
0917-0036
Computer Based Training (CBT)Post Class Survey
Providers âe-RX Deployment Survey
0917-0036
Providers - e-RX Deployment Survey
We Care Survey, Fort Peck Service Unit Indian Health Service
0917-0036
We Care Survey, Fort Peck Service Unit Indian Health Service
EHR Pharmacy Residence Informaticists Survey
0917-0036
EHR Pharmacy Residence Informaticists Survey
Patient Flow Time Study
0917-0036
Patient Flow Time Study
Confer Satisfaction Survey
0917-0036-86
Confer Satisfaction Survey
Indian Health Service (IHS) Wind River Service Unit (WRSU) Customer Satisfaction Survey
0917-0036, 0917-0036, 0917-0036
Coordinated Care Survey
,
Patient Registration Suvey
,
Patient Wellness Survey
OIT Customer Satisfaction Survey â Problem Ticket
0917-0036, 0917-0036
OIT Customer Satisfaction Survey â Problem Ticket
,
OIT Customer Satisfaction Survey â Problem Ticket (screen shot)
Sugar Shockers Health Campaign Survey, Catawba Service Unit
0917-0036
Sugar Shockers Health Campaign Survey, Catawba Service Unit
Clinical Decision Support Usability Assessment
0917-0036
Clinical Decision Support Usability Assessment
Adult Care Unit (ACU) Patient Experience Survey, Chinle Service Unit (CSU)
0917-0036
Adult Care Unit (ACU) Patient Experience Survey, Chinle Service Unit
Public Health Nursing Data Mart Survey
0917-0036
Public Health Nursing (PHN) Data Mart Survey Questions
WebTMA Survey
0917-0036
WebTMA Survey
IHS Website Customer Satisfaction Survey â EHR Survey Monkey â Classroom Form
0917-0036
IHS Website Customer Satisfaction Survey â EHR Survey Monkey â Classroom Form
We Care Survey, Blackfeet Community Hospital.
0917-0036
We Care Survey, Blackfeet Community Hospital.
OIT Customer Satisfaction Survey-Service Ticket
0917-0036, 0917-0036
OIT Customer Satisfaction Survey-Service Ticket
,
OIT Customer Satisfaction Survey-Service Ticket (screen shot)
VPN User Survey
0917-0036
VPN User Survey
Patient Satisfaction Survey, at Cheyenne River Health Center (CRHC)
0917-0036
Patient Satisfaction Survey, at Cheyenne River Health Center (CRHC)
IHS Community Health Representative Basic Training & Refresher Course Training form
0917-0036
IHS Community Health Representative Basic Training & Refresher Course Training form
Patient Satisfaction Survey, Alburquerque Service Unit
0917-0036
Patient Satisfaction Survey, Alburquerque Service Unit
Indian Health Service (IHS) Clinical Rounds Qualitative Feedback
0917-0036
Indian Health Service (IHS) Clinical Rounds Qualitative Feedback
Obstetric Care Unit (OCU) Patient Experience Survey, Chinle Service Unit
0917-0036
Obstetrical Care Unit (OCU) Patient Experience Suvey, Chinle Service Unit (CSU)
We Care Survey, Fort Peck Service Unit Indian Health Service
0917-0036
We Care Survey, Fort Peck Service Unit, Indian Health Service
IHS Training Needs Survey
0917-0036-23
Training Needs Survey
Fort Washakie Medical Home Patient Feedback
0917-0036
Fort Washakie Medical Home Patient Feedback
PT/OT (Therapy Department) - Provision of Care Survey
0917-0036
PT/OT (Therapy Department) - Provision of Care Survey
IHS OEHE Customer Satisfaction Forms
0917-0036, 0917-0036, 0917-0036, 0917-0036
Annual Operator O & M Survey
,
Post-Construction O & M Survey
,
Tribal Homeowner Survey
,
Tribal Partner Survey
Indian Health Service (IHS Website Feedback Form
0917-0036, 0917-0036
IHS Website Feedback Form
,
IHS Website Customer Satisfaction Survey - First Page
Gallup Service Unit Patient Satisfaction Survey
0917-0036
Gallup Service Unit Patient Satisfaction Survey
IHS Impact Evaluation of Community Health Representative (CHR) Program Web-based Survey
9017-0036
IHS CHR Survey
Tele-Behavioral Health Center of Excellence (TBHCE) Survey
9017-0036
LHP Behaviorial Health Training Needs Survey
OIT RPMS Training Needs Assessment Survey
0917-0036
FY21 OIT RPMS Training Needs Assessment Survey
IHS CHR NET Plenary Evaluation Form
0917-0036
IHS CHR NET Plenary Evaluation Form
Chinle Service Unit (CSU) Employee Satisfaction Survey.
0917-0036
CSU Employee Survey 2015
IHS Web Services Customer Satisfaction Survey
IHS Web Services Customer Feedback
IHS Web Services Customer Feedback
Employee Assessment- Clinton Service Unit - IMPRESS
0917-0036
Employee Assessment- Clinton Service Unit - IMPRESS
IHS Patient Experience Survey
0917-0036
IHS Patient Experience Survey
IHS Website Customer Satisfaction Survey â EHR Survey Monkey â VIRTUAL
0917-0036
IHS Website Customer Satisfaction Survey â EHR Survey Monkey â VIRTUAL
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
105,000
105,000
0
0
0
0
Annual Time Burden (Hours)
17,500
17,500
0
0
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
Annual Cost to Federal Government:
$25,000
Does this IC contain surveys, censuses, or employ statistical methods?
No
Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
Yes
Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3) )? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Evonne Bennett-Barnes 301 443-4750 [email protected]