OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Generic Clearance for Managing Customer Experience and Improving Service Delivery OMB Circular A-11, Section 280

ICR 202102-0690-001 · OMB 0690-0035 · Received in OIRA

Forms and Documents
DocumentTypeStatusAvailability
Supporting Statement A - DOC A 11 Section 280 Improving Customer Experience Revised with NSC 2021-02-03).docx Supporting Statement A Uploaded 2021-02-03 Repair queued
Justification for NSC Request 0690-0035.docx Justification for No Material/Nonsubstantive Change Uploaded 2021-02-03 Repair queued
DOC ICR Template_A11 Section 280 Clearance.docx Supplementary Document Uploaded 2020-07-30 Repair queued
Supporting Statement B - DOC A 11 Section 280 Improving Customer Experience.docx Supporting Statement B Uploaded 2020-07-30 Repair queued
IC Document Collections
IC IDCollectionTypeStatusForm
244073 Office Action Quality Survey for Trademarks Other-CX Invitation Email Office Action Evaluation Survey Unchanged
243801 USPTO Website on Desktop Survey Other-USPTO-WebsiteDesktop-QuestionList Unchanged
243800 Trademark Application Prosecution – Office Actions Survey Other-USPTO-Trademarks-OfficeAction-QuestionList Unchanged
243799 Trademark Assistance Center Feedback Other-USPTO-TM-TrademarkAssistanceCenter-QuestionList Unchanged
243797 USPTO Website on Mobile Survey Other-USPTO-WebsiteMobile-QuestionList Unchanged
243796 USPTO Patent, OCIO and OCFO Contact Centers Survey Other-Copy of USPTO, Patent OCIO and OCFO Contact Centers Questi Unchanged
243784 Authenticated Digital Experience (formerly titled the "MyUSPTO.gov" survey) Other-Copy of MyUSPTO Desktop Informational Question List Unchanged
ICR Details
0690-0035 202102-0690-001
Received in OIRA 202007-0690-004
DOC/OS
Generic Clearance for Managing Customer Experience and Improving Service Delivery OMB Circular A-11, Section 280
No material or nonsubstantive change to a currently approved collection   No
Regular 02/10/2021
  Requested Previously Approved
09/30/2023 09/30/2023
752,925 752,925
55,471 55,471
0 0
In March 2018, the Administration of President Trump launched the President’s Management Agenda (PMA) and established new Cross-Agency Priority (CAP) Goals. Excellent service was established as a core component of the mission, service, stewardship model that frames the entire PMA, embedding a customer-focused approach in all of the PMA’s initiatives. This model was also included in the 2018 update of the Federal Performance Framework in Circular A-11, ensuring ‘excellent service’ as a focus in future agency strategic planning efforts. The PMA included a CAP Goal on Improving Customer Experience with Federal Services, with a primary strategy to drive improvements within 25 of the nation’s highest impact programs. This effort is supported by an interagency team and guidance in Circular A-11 requiring the collection of customer feedback data and increasing the use of industry best practices to conduct customer research.
None
None
Not associated with rulemaking
  85 FR 33085 06/01/2020
85 FR 47341 08/05/2020
No
  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 752,925 752,925 0 0 0 0
Annual Time Burden (Hours) 55,471 55,471 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
This is a new collection.
No
    Yes
    Yes
No
No
No
No
Sheleen Dumas 202 482-3306 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
02/10/2021