OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Generic Clearance for Managing Customer Experience and Improving Service Delivery OMB Circular A-11, Section 280

ICR 202309-0690-001 · OMB 0690-0035 · Received in OIRA

Forms and Documents
DocumentTypeStatusAvailability
DOC ICR Template_A11 Section 280 Clearance 2023.docx Supplementary Document Uploaded 2023-09-19 Repair queued
Supporting Statement B - DOC A 11 Section 280 Improving Customer Experience Renewal 2023.docx Supporting Statement B Uploaded 2023-09-15 Missing upstream
Supporting Statement A - DOC A 11 Section 280 Improving Customer Experience Renewal 2023.docx Supporting Statement A Uploaded 2023-09-19 Repair queued
IC Document Collections
IC IDCollectionTypeStatusForm
265900 The Opportunity Project Impact Project Other-Survey New
ICR Details
0690-0035 202309-0690-001
Received in OIRA 202007-0690-004
DOC/OS
Generic Clearance for Managing Customer Experience and Improving Service Delivery OMB Circular A-11, Section 280
Extension without change of a currently approved collection   No
Regular 09/19/2023
  Requested Previously Approved
36 Months From Approved 09/30/2023
300,000 752,925
27,725 55,471
0 0
In March 2018, the Administration of President Trump launched the President’s Management Agenda (PMA) and established new Cross-Agency Priority (CAP) Goals. Excellent service was established as a core component of the mission, service, stewardship model that frames the entire PMA, embedding a customer-focused approach in all of the PMA’s initiatives. This model was also included in the 2018 update of the Federal Performance Framework in Circular A-11, ensuring ‘excellent service’ as a focus in future agency strategic planning efforts. The PMA included a CAP Goal on Improving Customer Experience with Federal Services, with a primary strategy to drive improvements within 25 of the nation’s highest impact programs. This effort is supported by an interagency team and guidance in Circular A-11 requiring the collection of customer feedback data and increasing the use of industry best practices to conduct customer research.
None
None
Not associated with rulemaking
  88 FR 24384 04/20/2023
88 FR 64408 09/19/2023
No
0
  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 300,000 752,925 0 -452,925 0 0
Annual Time Burden (Hours) 27,725 55,471 0 -27,746 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
Yes
Miscellaneous Actions
The Burden decrease is as a result of an adjustment from the previous approval.
No
    Yes
    Yes
No
No
No
No
Sheleen Dumas 202 482-3306 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
09/19/2023