OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Federal Emergency Management Agency Individual Assistance Customer Satisfaction Surveys

ICR 202005-1660-004 · OMB 1660-0143 · Received in OIRA

Forms and Documents
DocumentTypeStatusAvailability
Form FEMA Form 519-0-41 Assessment Survey (Electronic) Form and Instruction Modified Repair queued
Form FEMA Form 519-0-40 Assessment Survey (Phone Survey) Form and Instruction Modified Repair queued
Form FEMA Form 519-0-39 Contact Survey (Electronic) Form and Instruction Modified Repair queued
Form FEMA Form 519-0-38 Contact Survey (Phone Survey) Form and Instruction Modified Repair queued
Form FEMA Form 519-0-37 Initial Survey Electronic Form and Instruction Modified Repair queued
Form FEMA Form 519-0-36 Initial Survey (Phone) Form and Instruction Modified Repair queued
Published 60 Day.pdf Supplementary Document Uploaded 2020-09-14 Missing upstream
Published 30 Day.pdf Supplementary Document Uploaded 2020-09-14 Repair queued
Narrative of Changes 1660-0143.xlsx Supplementary Document Uploaded 2020-09-14 Available
Sandy Recovery Improvement Act of 2013 P.L. 113-2.pdf Supplementary Document Uploaded 2017-05-17 Repair queued
Memorandum of March 1995, Improving Customer Service .pdf Supplementary Document Uploaded 2017-05-17 Repair queued
GPRA Modernization Act 2010 1-5-2010.pdf Supplementary Document Uploaded 2017-05-17 Repair queued
GPRA 1993 PL103_62.pdf Supplementary Document Uploaded 2017-05-17 Repair queued
FEMA 44 CFR 206.101-IA-IHP.pdf Supplementary Document Uploaded 2017-05-17 Repair queued
Executive Order 13571 April 27, 2011.pdf Supplementary Document Uploaded 2017-05-17 Missing upstream
Executive Order 13411 2006.pdf Supplementary Document Uploaded 2017-05-17 Repair queued
Executive Order 12862.pdf Supplementary Document Uploaded 2017-05-17 Repair queued
E-Government 2002.pdf Supplementary Document Uploaded 2017-05-17 Repair queued
Supporting Statement Part B 1660-0143..docx Supporting Statement B Uploaded 2020-09-14 Missing upstream
Supporting Statement Part A 1660-0143 Final Final.docx Supporting Statement A Uploaded 2020-09-14 Repair queued
IC Document Collections
IC IDCollectionTypeStatusForm
226885 On-Line interviews Removed
226884 One-on-One Interviews Modified
226883 Focus Group for 2 Hrs. Plus Travel 1 Hr. Modified
226850 Assessment Survey (Electronic) Form and Instruction Modified
226848 Assessment Survey (Phone Survey) Form and Instruction Modified
226847 Contact Survey (Electronic) Form and Instruction Modified
226843 Contact Survey (Phone Survey) Form and Instruction Modified
226842 Initial Survey Electronic Form and Instruction Modified
226811 Initial Survey (Phone) Form and Instruction Modified
ICR Details
1660-0143 202005-1660-004
Received in OIRA 201705-1660-004
DHS/FEMA
Federal Emergency Management Agency Individual Assistance Customer Satisfaction Surveys
Revision of a currently approved collection   No
Regular 09/30/2020
  Requested Previously Approved
36 Months From Approved 01/31/2021
38,864 24,096
8,982 8,095
0 0
Federal agencies are required to survey their customers to determine the kind and quality of services customers want and their level of satisfaction with those services. Analysis from the survey is used to measure FEMA's survivor-centric mission of being accessible, simple, timely and effective in meeting the needs of survivors.
None
EO: EO 13571 Name/Subject of EO: Streamlining Service Delivery and Improving Customer Service
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
Not associated with rulemaking
  85 FR 7778 02/11/2020
85 FR 30730 05/20/2020
No
  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 38,864 24,096 0 15,536 -768 0
Annual Time Burden (Hours) 8,982 8,095 0 1,655 -768 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
Yes
Changing Forms
The overall burden changed for the IA surveys. This revised collection is based on historical methods used by the agency and future usage of new methods, new response rates obtained from the previous new collection, and changes to sampling methodology to accommodate managements use of data to make decisions. The previous collection was composed of 3 types of qualitative designs: online interviews, focus groups, and one-on-one interviews. The revised collection will eliminate online interviews and increase one-on-one interviews, and reduce focus groups based on estimated/proposed funding for incentives. The target of annual respondents was 24,096 in the previous collection. The current collection has an annual target of 38,864 respondents. Total Program Increase to Burden Hours = 8,982 (current) – 8,095 (previous) = 887 Total Program Increase to Cost = $337,274 (current) – $274,585 (previous) = $62,689
$1,785,889
Yes Part B of Supporting Statement
    No
    Yes
No
No
No
No
Millicent Brown 202 646-2814 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
09/30/2020