OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Federal Emergency Management Agency Individual Assistance Customer Satisfaction Surveys

ICR 201705-1660-004 · OMB 1660-0143 · Active

Forms and Documents
DocumentTypeStatusAvailability
Form FEMA Form 519-0-41 Assessment Survey (Electronic) Form and Instruction New Available
Form FEMA Form 519-0-40 Assessment Survey (Phone Survey) Form and Instruction New Repair queued
Form FEMA Form 519-0-39 Contact Survey (Electronic) Form and Instruction New Available
Form FEMA Form 519-0-38 Contact Survey (Phone Survey) Form and Instruction New Available
Form FEMA Form 519-0-37 Initial Survey Electronic Form and Instruction New Available
Form FEMA Form 519-0-36 Initial Survey (Phone) Form and Instruction New Repair queued
Sandy Recovery Improvement Act of 2013 P.L. 113-2.pdf Supplementary Document Uploaded 2017-05-17 Available
Memorandum of March 1995, Improving Customer Service .pdf Supplementary Document Uploaded 2017-05-17 Available
GPRA Modernization Act 2010 1-5-2010.pdf Supplementary Document Uploaded 2017-05-17 Available
GPRA 1993 PL103_62.pdf Supplementary Document Uploaded 2017-05-17 Available
FEMA 44 CFR 206.101-IA-IHP.pdf Supplementary Document Uploaded 2017-05-17 Available
Executive Order 13571 April 27, 2011.pdf Supplementary Document Uploaded 2017-05-17 Available
Executive Order 13411 2006.pdf Supplementary Document Uploaded 2017-05-17 Available
Executive Order 12862.pdf Supplementary Document Uploaded 2017-05-17 Available
E-Government 2002.pdf Supplementary Document Uploaded 2017-05-17 Available
1660-NEW OMB 83I Attachment.docx Supplementary Document Uploaded 2017-05-17 Available
1660-NEW OMB83I Individual Assistance Surveys. .pdf Supplementary Document Uploaded 2017-05-17 Repair queued
SORN-DHS 008 Disaster Recovery Assistance Files System of Records 4-30-2013.pdf Supplementary Document Uploaded 2017-05-17 Repair queued
Published 60 Day FRN .pdf Supplementary Document Uploaded 2017-05-17 Available
Published 30 Day FRN.pdf Supplementary Document Uploaded 2017-05-17 Available
Supporting Statement Part B 1660-NW102.docx Supporting Statement B Uploaded 2017-05-16 Repair queued
Supporting Statement Part A 1660-NW102 FEMA V09182017.docx Supporting Statement A Uploaded 2017-09-20 Available
IC Document Collections
IC IDCollectionTypeStatusForm
226885 On-Line interviews New
226884 One-on-One Interviews New
226883 Focus Group for 2 Hrs. Plus Travel 1 Hr. New
226850 Assessment Survey (Electronic) Form and Instruction New
226848 Assessment Survey (Phone Survey) Form and Instruction New
226847 Contact Survey (Electronic) Form and Instruction New
226843 Contact Survey (Phone Survey) Form and Instruction New
226842 Initial Survey Electronic Form and Instruction New
226811 Initial Survey (Phone) Form and Instruction New
ICR Details
1660-0143 201705-1660-004
Active
DHS/FEMA
Federal Emergency Management Agency Individual Assistance Customer Satisfaction Surveys
New collection (Request for a new OMB Control Number)   No
Regular
Approved with change 09/26/2017
Retrieve Notice of Action (NOA) 08/01/2017
Agency clarified its methodology and how it proposed to use the information. .
  Inventory as of this Action Requested Previously Approved
09/30/2020 36 Months From Approved
24,096 0 0
8,095 0 0
0 0 0
Federal agencies are required to survey their customers to determine the kind and quality of services customers want and their level of satisfaction with those services. Analysis from the survey is used to measure FEMA's survivor-centric mission of being accessible, simple, timely and effective in meeting the needs of survivors.
None
EO: EO 13571 Name/Subject of EO: Streamlining Service Delivery and Improving Customer Service
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
Not associated with rulemaking
  82 FR 8836 01/31/2017
82 FR 17672 04/12/2017
No
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 24,096 0 0 24,096 0 0
Annual Time Burden (Hours) 8,095 0 0 8,095 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
No
The survey results serve as a vital tool for measuring customer satisfaction and are a requirement of the Executive Orders 12682 and 13571, and resulting Memorandums for “Streamlining Service Delivery and Improving Customer Service.” The surveys also measure the effectiveness of the Administrator’s Strategic Plan based on the disaster survivor’s perspective. If conducted less frequently, it would result in an unrepresentative estimate of customer satisfaction and distort overall views of the performance of the program.
$1,766,288
No
    No
    Yes
No
No
No
Uncollected
Millicent Brown 202 646-2814 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
08/01/2017