NOAA Customer Surveys

OMB Control No: 0648-0342	ICR Reference No: 201804-0648-008
Status: Active	Previous ICR Reference No: 201504-0648-015
Agency/Subagency: DOC/NOAA	Agency Tracking No:
Title: NOAA Customer Surveys
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 06/07/2018
Retrieve Notice of Action (NOA)	Date Received in OIRA: 04/23/2018
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	06/30/2021	36 Months From Approved	06/30/2018
Responses	400,037	0	546,594
Time Burden (Hours)	51,752	0	50,436
Cost Burden (Dollars)	0	0	0

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Abstract: This is a request for revision and extension of a generic clearance for voluntary customer surveys to be conducted by NOAA program offices. In accordance with Executive Order 12862, the National Performance Review, and good management practices, NOAA offices seek to be able to continue to gather customer feedback on services and/or products, which can be used in planning for service/product modification and prioritization. Under this generic clearance, individual offices would continue use of approved questionnaires and develop new questionnaires, as needed, by selecting subsets of the approved set of collection questions and tailoring those specific questions to be meaningful for their particular programs. These proposed questionnaires would then be submitted through a fast-track request for approval process.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 52279	11/13/2017
30-day Notice:	Federal Register Citation:	Citation Date:
	83 FR 16329	04/16/2018
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 24

IC Title Form No. Form Name Hazard Simplification Focus Groups 2018 NWS Wireless Emergency Alert Partner Survey NA WEA Wireless Emergency Alert Partner Survey New England Fishery Stakeholder Communications Survey N/A Fishing Industry Stakeholders Survey NOS - Community Rating System (CRS) Survey N/A Community Rating System Survey NWS Experimental & Existing Products Customer Survey N/A NWS Experimental & Existing Products Customer Survey 2018 Hollings Scholarship Seminar Survey NA 2018 Hollings Scholarship Seminar Survey GPS STEM Teacher Survey NA GPS STEM teacher survet U.S. Global Change Research Program National Coordination Office Participant Survey NA U.S. Global Change Research Program National Coordination Office Participants NOAA CoastWatch Products and Services User Feedback Survey NWS Customer Survey for Official and Experimental Products/Services N/A NWS Customer Survey for Official and Experimental Products/Services MRIP Customer Satisfaction Assessment N/A MRIP Customer Satisfaction Assessment Questionnaire NMFS - MRIP Partner Satisfaction Survye N/A MRIP Partner Satisfaction Assessment Get in Your Sanctuary Day N/A Get into Your Sanctuary Day – Visitor Satisfaction Survey NWS - Impact Decision Support Services (IDSS) N/A Event Specific Impact Decision Support Services and Annual Review Questionnaire NOS - Ecological Forecast Products N/A, N/A, N/A Chesapeake Bay Vibrio Forecast Survey ,   Gulf of Mexico Harmful Algal Blook Bulletin Survey ,   Lake Eric Harmful Algal Bloom Bulletin Survey Revised NWS IDSS questionnaire NA Impact Based Decision Support Services Survey NWS - Hazard Simplification Surveys N/A Hazard Simplification Surveys U.S. Coast Pilot Customer Baseline Survey NA Coast Pilot Customer Baseline Survey Tropical Cyclone Advisory (TCM) Survey NA Tropical Cyclone Advisory (TCM) Survey NOAA IT Customer Surveys N/A, N/A, N/A Annual IT Customer Satisfaction Survey ,   NESDIS AdminLAN User Survey ,   NOAA NSDesk Survey NWS Partner Survey on Tropical Products/Services N/A NWS Tropical Products & Services Partner Survey Measuring NWS' Impact Decision Support Services NA IDSS Impact external measures survey NWS - Frost / Freeze Survey N/A NWS Frost Freeze Survey NWS Customer Survey for Official & Experimental Products/Services - Revision N/A NWS Customer Survey for Official and Experimental Products/Services

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	400,037	546,594	0	0	-146,557	0
Annual Time Burden (Hours)	51,752	50,436	0	0	1,316	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Adjustments: The burden for the last three years was slightly less than expected, but in case of a greater number of surveys in the next three years, we added an estimated 15,000 responses and 5,000 hours for the 2018 extension. 2015 estimates 2015 -2018 actuals 2018 estimates Responses over 3 yr 546,594 385,037 400,037 Hours over 3 yr 50,436 46,752 51,752

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

Agency Contact: Sarah Brabson

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
		(a) It is necessary for the proper performance of agency functions;
		(b) It avoids unnecessary duplication;
		(c) It reduces burden on small entities;
		(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
		(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
		(f) It indicates the retention periods for recordkeeping requirements;
		(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
			(i) Why the information is being collected;
			(ii) Use of information;
			(iii) Burden estimate;
			(iv) Nature of response (voluntary, required for a benefit, or mandatory);
			(v) Nature and extent of confidentiality; and
			(vi) Need to display currently valid OMB control number;
		(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
		(i) It uses effective and efficient statistical survey methodology (if applicable); and
		(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date: 04/23/2018

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