NOAA Customer Surveys

OMB Control No: 0648-0342	ICR Reference No: 201504-0648-015
Status: Historical Active	Previous ICR Reference No: 201111-0648-005
Agency/Subagency: DOC/NOAA	Agency Tracking No:
Title: NOAA Customer Surveys
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 05/27/2015
Retrieve Notice of Action (NOA)	Date Received in OIRA: 04/27/2015
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	05/31/2018	36 Months From Approved	05/31/2015
Responses	546,594	0	605,529
Time Burden (Hours)	50,436	0	57,000
Cost Burden (Dollars)	0	0	0

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Abstract: This is a request for extension of a generic clearance for voluntary customer surveys to be conducted by NOAA program offices. In accordance with Executive Order 12862, the National Performance Review, and good management practices, NOAA offices seek to be able to continue to gather customer feedback on services and/or products, which can be used in planning for service/product modification and prioritization. Under this generic clearance, individual offices would continue use of approved questionnaires and develop new questionnaires, as needed, by selecting subsets of the approved set of collection questions and tailoring those specific questions to be meaningful for their particular programs. These proposed questionnaires would then be submitted through a fast-track request for approval process.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	80 FR 8288	02/17/2015
30-day Notice:	Federal Register Citation:	Citation Date:
	80 FR 23257	04/27/2015
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 41

IC Title Form No. Form Name Aviation Digital Data Service (ADDS)Terminal Aerodrome Forecast Customer Survey NA ADDS TAF Customer Survey Rip current message survey Feedback on National Weather Service Severe Weather Communication NA Feedback on National Weather Service Severe Weather Communication Experimental Snow Forecast Products NA, NA Experimental Snow Forecast Projects Focus Groups ,   Experimental Snow Forecast Projects Focus Groups Greater Farallones User Satisfaction Survey NA Greater Farallones User Satisfaction Survey Winter weather survey - mild climate NA Winter weather survey - mild National Weather Service Hazard Simplification Project NA National Weather Service Hazard Simplification Project - Winter Weather NWS 2015 HURRICANE PRODUCTS SOCIAL SCIENCE RESEARCH PROJECT NA 2015 Hurricane Products Interviews Greater Atlantic Region Communications Sukrvey NA GAR Communications Survey Customer satisfaction survey for NOAA.gov/education NA Customer satisfaction survey for NOAA.gov/education Hazard Simplification 2 NA Hazard Simplification 2 Third National Climate Assessment Users Survey NA Third National Climate Assessment Users Survey NOAA Education Overview Model Review NA NOAA Education Overview Module Survey NWS Western Region Fire Weather Web pages survey NA NWS Western Region Fire Weather Web Pages survey Instiutionalization Survey NA Assessing the Use and Institutionalization of Watch, Warning, and Advisory Language in Organizational Policies, Procedures, and Decision-Making NWS Medford OR Transportation Weather Web Page survey NA NWS Medford OR Transportation Weather Web Page Survey Usability feedback for new Coast Survey site NA Usability feedback for new Coast Survey Get into Your Sanctuary Dayi NA Get Into Your Sanctuary Day Survey NWS Storm Prediction Center Day 1 Outlook focus groups and interviews NA Questions for focus groups and interviews Impact-based Decision Support Services - Survey for Core Partners NA Impact-based Decision Support Services - Survey for Core Partners NWS Customer Experience Survey NA NWS Customer Experience Survey Survey to Assess National Weather Service Hurricane Products NA Survey to Assess National Weather Service Hurricane Products Questionnaire on NOAA Subseasonal to Seasonal Prediction Products NA Questionnaire on NOAA Subseasonal to Seasonal Prediction Products Climate Outlook NA Climate Outlook TPO CRADA and SBIR customer surveys NA, NA SBIR survey ,   CRADA survey National Hurricane Center Arrival of Tropical Storm Force Winds Product NA NHC Arrival of Tropical Storm Force Winds Impact-Based Warnings Research Project NA Impact-based Warning Focus Group Guide NOAA Coral Reef Conservation Program (CRCP) Survey Ecosystem Research and Monitoring Information NA CRCP Survey Ecosystem Research and Monitoring Information Development Group Survey fir the third National Climate Assessment (NCA3) Hazard Simplfiication Demonstsation NA Winter Questions Watch Advisory Scenarios GOES ReBroadcast and Data Collection System surveys NA, NA GOES Data Collection User Survey ,   GOES GRB Direct Readout User Survey Marine Fisheries Advisory Commmittee customer survey on climate information needs NA MAFAC customer survey on climate information needs Usability Testing for Hurricane Threats and Impacts (HTI) Website NA Usability Testing Script for Hurricane Threats and Impacts (HTI) Website Fire Weather Survey NA Fire Weather Survey Amendment to Add Case Study Survey to NWS Hazard Simplification Project NA Hazard Simplification Case Study NCEP Modeling Stakeholders Survey Survey NCEP Revised Survey Instructions and Instrument NERSS System-Wide Monitoring Program Survey for Monitoring Data Synthesis NA SWMP Needs Assessment Survey U.S. Global Change Research Program Experience and Participation NA USGCRP Experience and Participation Survey IDENTIFYING KEY PARTNERS/USERS OF WEATHER PREDICTION CENTER PRODUCTS AND MAPPING RELATED USER DECISION-MAKING NA IDENTIFYING KEY PARTNERS/USERS OF WEATHER PREDICTION CENTER PRODUCTS AND MAPPING RELATED USER DECISION-MAKING Public Focus Groups to Assess Fire Weather Services Partnership survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	546,594	605,529	0	0	-58,935	0
Annual Time Burden (Hours)	50,436	57,000	0	0	-6,564	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Adjustments: Several of the surveys included in the previous collection are not to be renewed and others have been approved since the last renewal. This generic clearance continues to be used for a wide variety of surveys, especially for NWS Web sites; however, also for NWS, a private company is now managing their Web site customer survey. Thus, there are slight decreases in total responses and hours estimated in 2012.

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

Agency Contact: Sarah Brabson

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
		(a) It is necessary for the proper performance of agency functions;
		(b) It avoids unnecessary duplication;
		(c) It reduces burden on small entities;
		(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
		(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
		(f) It indicates the retention periods for recordkeeping requirements;
		(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
			(i) Why the information is being collected;
			(ii) Use of information;
			(iii) Burden estimate;
			(iv) Nature of response (voluntary, required for a benefit, or mandatory);
			(v) Nature and extent of confidentiality; and
			(vi) Need to display currently valid OMB control number;
		(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
		(i) It uses effective and efficient statistical survey methodology (if applicable); and
		(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date: 04/27/2015

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