NOAA Customer Surveys

OMB Control No: 0648-0342	ICR Reference No: 201111-0648-005
Status: Historical Active	Previous ICR Reference No: 200902-0648-008
Agency/Subagency: DOC/NOAA	Agency Tracking No:
Title: NOAA Customer Surveys
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 04/11/2012
Retrieve Notice of Action (NOA)	Date Received in OIRA: 12/27/2011
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	04/30/2015	36 Months From Approved	04/30/2012
Responses	605,529	0	80,000
Time Burden (Hours)	57,000	0	9,000
Cost Burden (Dollars)	0	0	0

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Abstract: This is a request for renewal of a generic clearance for voluntary customer surveys to be conducted by NOAA program offices. In accordance with Executive Order 12862, the National Performance Review, and good management practices, NOAA offices seek to be able to continue to gather customer feedback on services and/or products, which can be used in planning for service/product modification and prioritization. Under this generic clearance, individual offices would continue use of approved questionnaires and develop new questionnaires, as needed, by selecting subsets of the approved set of collection questions and tailoring those specific questions to be meaningful for their particular programs. These proposed questionnaires would then be submitted through a fast-track request for approval process.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 55362	09/07/2011
30-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 80885	12/27/2011
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 30

IC Title Form No. Form Name Survey and Interviews with Coastal Storms Program Stakeholders NA, NA, NA CSP Stakeholder Survey ,   Coastal Storm Prediction Grantee Interview Questions ,   Community Resilience Index Participants - Communities Interview Questions Atlantic Highly Migratory Species Tournament Operator Survey 2012 NA Atlantic HMS Tournament Operator Survey 2012 Survey of Great Lakes Beach Visitors Related to Beach Hazards NA, NA Beach Risk Email Survey ,   Beach Risk Intercept Survey Extra-tropical Surge and Inundation Social Science Research Project And Arrival of Tropical Storm Force Winds Social Science Research Project Amendment to Add Focus Groups NA Extra-tropical Surge and Inundation Social Science Research Project And Arrival of Tropical Storm Force Winds Social Science Research Project Amendment to Add Focus Groups National Weather Service, Service Assessments NA, NA, NA, NA, NA, NA, NA, NA, NAQ, NA, NA, NA, NA, NA, NA, NA, NA, NA Wind/High Wind Service Assessment ,   Air Stagnation Service Assessment ,   Coastal Flood Service Assessment ,   Dense Fog Service Assessment ,   Dust Storm Service Assessment ,   Flash Flood Service Assessment ,   Flood Service Assessment ,   Freeze/Frost Service Assessment ,   Heat/Excessive Heat Service Assessment ,   High Surf Service Assessment ,   Hurricane Service Assessment ,   Marine Convective Service Assessment ,   Marine Nonconvective Service Assessment ,   Severe Thunderstorm Service Assessment ,   Tornado Service Assessment ,   Tropical Storm Service Assessment ,   Wind Chill Cold Service Assessment ,   Winter Weather Service Assessment NOAA SEA (Sea, Earth, Atmosphere) Evaluation NA SEA evaluation Satellite Analysis Branch Fire and Smoke Team Products and Services Customer Survey NA Satellite Analysis Branch Fire and Smoke Team Products and Services Customer Survey National Environmental Satellite, Data, and Information Service - Data Centers Customer Satisfaction Survey Hurricane Arthur Social Science Research Project NA Hurrican Aruther Social Science Research Project Formative Evaluation of the Gulf of Mexico Climate Community of Practice NA Formative Evaluation of the Gulf of Mexico Climate Community of Practice Reef Smart Participant Satisfaction Survey NA, NA Reef Smart Participant Satisfaction Survey 2012 Chart Users Questionnaire NA 2012 Nautical Charting Customer Satisfaction Survey - screenshots of formatted questions NOAA/NESDIS Tropical Cyclone Program Survey NA Tropical Cyclone Program Survey 2014 Nautical Charting Customer Satisfaction Survey NA 2014 Chart Users Questionnaire Extra-tropical Surge and Inundation Social Science Research Project NA Extra-tropical Surge and Inundation Social Science Research Project Dashboard Prototype Customer Feedback NA Dashboard Prototype Customer Feedback Integrated Water Resources Science and Services (IWRSS) Stakeholder Survey NA IWRSS Stakeholder Survey Arrival of Tropical Storm Force Winds Social Science Research Project NA Interview guide Biogeography Product User Survey NA Biogeography Product User Survey Biogeography Branch Product User Profile Survey - request to modify survey instrument NA Biogeo Product User Profile Reef Smart Manager Event Survey NA ReefSmart Participant Satisfaction Survey Integrated Water Resources Science and Services (IWRSS) Stakeholder Survey NA Integrated Water Resources Science and Services (IWRSS) Stakeholder Survey Feedback on NOAA's Online Needs Assessment Guide NA needs assessment guide performance support online feedback Evaluation of the Impact Based Warning Tool in the National Weather Service Central Region NA An evaluation of the Impact Based Warning tool in the National Weather Service Central Region Significant Weather Event Communication Survey NA Significant Weather Event Communication Survey An Evaluation of the NWS Hurricane Local Statement NA Interview Questions to Assess Hurricane Local Statement COASTAL RESOURCE MANAGEMENT CUSTOMER SURVEY AND FOCUS GROUPS NA, NA Coastal Trends Survey - survey and focus groups ,   Coastal Trends Survey Nautical Charting Customer Satisfaction Survey 2015 NA Chart Users - commercial and recreational NOAA Web Site Customer Survey - revised question list NA, NA NOAA Web Site Customer Satisfaction Survey (current) ,   NOAA Web Site Customer Satisfaction Survey (revised) NWS Hurricane Public Forecast Communication Survey NA NWS Hurricane Forecast Communication Public Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	605,529	80,000	0	0	525,529	0
Annual Time Burden (Hours)	57,000	9,000	0	0	48,000	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This generic clearance continues to be used for a wider variety of surveys, especially for NWS Web sites; thus the annual hourly response and burden estimate have been adjusted upward from 80,000 responses and 9,000 hours to 201,843 responses and 19,000 hours. The responses and hours requested on the ICR data page are for the full 3-year period.

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

Agency Contact: Sarah Brabson

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
		(a) It is necessary for the proper performance of agency functions;
		(b) It avoids unnecessary duplication;
		(c) It reduces burden on small entities;
		(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
		(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
		(f) It indicates the retention periods for recordkeeping requirements;
		(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
			(i) Why the information is being collected;
			(ii) Use of information;
			(iii) Burden estimate;
			(iv) Nature of response (voluntary, required for a benefit, or mandatory);
			(v) Nature and extent of confidentiality; and
			(vi) Need to display currently valid OMB control number;
		(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
		(i) It uses effective and efficient statistical survey methodology (if applicable); and
		(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date: 12/27/2011

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