NOAA Customer Surveys

OMB Control No: 0648-0342	ICR Reference No: 200902-0648-008
Status: Historical Active	Previous ICR Reference No: 200806-0648-020
Agency/Subagency: DOC/NOAA	Agency Tracking No:
Title: NOAA Customer Surveys
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 03/10/2009
Retrieve Notice of Action (NOA)	Date Received in OIRA: 03/03/2009
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	12/31/2011	12/31/2011	12/31/2011
Responses	80,000	0	59,100
Time Burden (Hours)	9,000	0	4,196
Cost Burden (Dollars)	0	0	0

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Abstract: This is a request for increase in available burden hours for this collection, as well as to submit a new IC, NOS Chart Users Survey 2009 (also deleting the previous NOS Chart Users Survey approved in 2005).

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	73 FR 20256	04/15/2008
30-day Notice:	Federal Register Citation:	Citation Date:
	73 FR 43405	07/25/2008
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 33

IC Title Form No. Form Name NWS Experimental Products/Services Survey NA NWS Experimental Products/Services Survey Marine Spatial Planning Web Site Survey NA Marine Spatial Planning Web Site User Survey Coastal Services Center Products and Services Evaluation NA Coastal Service Center Products and Services Evaluation Oceanic and Atmospheric Research (OAR) - Tropical Atmosphere Ocean Array Web Data Distribution NA Oceanic and Atmospheric Research (OAR) - Tropical Atmosphere Ocean Array Web Data Distribution NOAA Website Customer Satisfaction Survey NA NOAA Website Customer Satisfaction Survey Coastal Services Center Products and Services Evaluation NA Coastal Services Center Products and Services Evaluation National Ocean Service Chart Users Survey 2009 NA Chart Users Survey 2009 NESDIS Washington Volcanic Ash Advisory Center Products and Services Customer Survey NA NESDIS Washington Volcanic Ash Advisory Center Products and Services Customer Survey Aquatic Nuisance Species Experts List Survey NA Aquatic Nuisance Species Task Force & NOAA Restoration Center Land Cover Atlas Evaluation NA Land Cover Atlas Evaluation Voices of the Bay Curriculum - Survey of those Downloading NA Voices of the Bay Curriculum - Questions NOS National Geodetic Survey County Scorecard, Phase 3 NA NOS National Geodetic Survey County Scorecard, Phase 3 Evaluation of NWS Twin Cities, MN Products and Services NA Evaluation of NWS Twin Cities, MN Products and Services NWS International Flight Folder Documentation NA International Flight Folder Documentation Survey Ocean Today Kiosk Program Visitor Survey NA Ocean Today Kiosk Visitor Survey Jason-2 Customer Feedback Survey NA Jason-2 Customer Feedback Questions NOAA Geostationary Operational Environmental Satellites – R Series (GOES-R) Program Product and Service Survey NA NOAA Geostationary Operational Environmental Satellites � R Series (GOES-R) Program Product and Service Survey NESDIS Satellite Analysis Branch Tropical Team Products and Services Customer Survey NA Satellite Analysis Branch Tropical Team Products and Services Customer Survey Water Life Games Study - teacher evaluation survey NA, NA Waterlife Games Study Teacher Evaluation Questions ,   Waterlife Game Study Measures NOS Chart Users Survey NA NOS Chart Users Survey OAR - Ocean Surface Current Analyses – Real Time Data Feedback Request Form NA OAR - Ocean Surface Current Analyses � Real Time Data Feedback Request Form NWS National Climatic Data Center - North American Drought Monitor NA North American Drought Monitor Survey 2010 Chart Users Survey NA 2010 Chart Users Survey NWS Hazards Terminology Survey NA NWS Hazards Terminology Survey NOAA Coastal Services Center Training Evaluation NA NOAA Coastal Services Center Training Evaluation National Geodetic Survey (NGS) County Scorecard (5th phase) NA NGS County Scorecard NESDIS Office of Satellite Data Processing and Distribution - National/Naval Ice Center Customer Feedback Survey NA NESDIS Office of Satellite Data Processing and Distribution - National/Naval Ice Center Customer Feedback Survey NOAA Website Customer Survey (NWS) NA NWS Web Site Customer Satisfaction Survey Navigation Services Charting Satisfaction Survey NA Navigation Services Chartering Satisfaction Survey (and introductory emails) Digital Coast Web Site User Survey NA Digital Coast Web Site Survey (NESDIS) Data Center Customer Satisfaction Survey NA NESDIS Data Centers Customer Satisfaction Survey NOS Coastal Services Center - Coastal Decision-Support Tool, Data and Information Resource, and Technical Assistance Customer Survey NA NOS Coastal Services Center - Coastal Decision-Support Tool, Data and Information Resource, and Technical Assistance Customer Survey Groundfish SAFE Economic Status Report - customer satisfaction NA AFSC Groundfish SAFE Economic Reports Customer Survey Coastal Services Center Technical Assistance Customer Satisfaction Survey NA CSC Technical Assistance Customer Satisfaction Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	80,000	59,100	0	0	20,900	0
Annual Time Burden (Hours)	9,000	4,196	0	0	4,804	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Approval is being requested for a new IC, with an estimated 1500 responses and 250 hours, replacing the responses and burden for a previous, similar survey. The difference between the previously approved and currently requested responses and hours has been added in order to be able to request additional ICs when needed, and have a burden ceiling to accomodate them - per ROCIS instructions.

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

Agency Contact: Sarah Brabson

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
		(a) It is necessary for the proper performance of agency functions;
		(b) It avoids unnecessary duplication;
		(c) It reduces burden on small entities;
		(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
		(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
		(f) It indicates the retention periods for recordkeeping requirements;
		(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
			(i) Why the information is being collected;
			(ii) Use of information;
			(iii) Burden estimate;
			(iv) Nature of response (voluntary, required for a benefit, or mandatory);
			(v) Nature and extent of confidentiality; and
			(vi) Need to display currently valid OMB control number;
		(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
		(i) It uses effective and efficient statistical survey methodology (if applicable); and
		(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date: 03/03/2009

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