OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 201802-1660-005 · OMB 1660-0130 · Active

Forms and Documents
DocumentTypeStatusAvailability
Form 519-0-61 FEMA National Continuity Stakeholder Survey Form and Instruction New Available
Form FEMA Form 519-0-57 Interactive Voice Response (IVR) Post-Call Satisfaction Survey Form and Instruction New Available
Form FEMA Form 519-0-42 Customer Satisfaction Survey for the Sheltering and Temporary Essential Power Program Form Removed Available
Form FEMA Form 519-0-17 DisasterAssistance.gov Customer Satisfaction Survey Form Removed Available
Form FEMA Form 519-0-24 NFIP Customer Experience Form and Instruction Removed Available
Form FEMA Form 519-0-13 Online Survey Assessing Representatives of Organizations Serving Individuals with Limited English Proficiency Emergency Management Needs and Preferences Form Removed Repair queued
Form FEMA Form 519-0-11 America's PrepareAthon Customer Satisfaction Survey Form Removed Available
Form FEMA Form 092-0-3 Emergency Management Institute Course Evaluation Form Form Removed Available
Form FEMA Form 519-0-1 Emergency Management Institute Follow-up Evaluation Survey Form Removed Available
Form FEMA Form 519-0-2 Qualitative Feedback on U.S. Fire Administration's Analytical Reports Form Removed Repair queued
Form FEMA Form 519-0-15 Fire is Everyone's Fight Initiative Form Removed Available
Part B, Supporting Statement for OMB Collection 1660-0130 (Generic Clearance).docx Supporting Statement B Uploaded 2018-02-26 Repair queued
Supporting Statement for OMB Collection 1660-0130 (Generic Clearance), Part A (Updated).docx Supporting Statement A Uploaded 2018-03-14 Available
Published 30 Day FRN for OMB Collection 1660-0130, 2-7-2018.pdf Supplementary Document Uploaded 2018-02-26 Repair queued
Generic Clearance Application.pdf Supplementary Document Uploaded 2015-04-08 Available
Published 60 Day FRN for OMB Collection 1660-0130, 9-13-2017.pdf Supplementary Document Uploaded 2018-02-26 Repair queued
Executive Order 12862.docx Supplementary Document Uploaded 2011-06-21 Available
IC Document Collections
IC IDCollectionTypeStatusForm
243817 Customer Satisfaction Survey for FEMA Go Other-Mock Up New
240060 FEMA National Continuity Stakeholder Survey Form and Instruction New
234512 Interactive Voice Response (IVR) Post-Call Satisfaction Survey Form and Instruction New
224302 Customer Satisfaction Survey for the Sheltering and Temporary Essential Power Program Form Removed
220467 DisasterAssistance.gov Customer Satisfaction Survey Form Removed
218742 NFIP Customer Experience Form and Instruction Removed
218498 Online Survey Assessing Representatives of Organizations Serving Individuals with Limited English Proficiency Emergency Management Needs and Preferences Form Removed
216550 America's PrepareAthon Customer Satisfaction Survey Form Removed
216549 Emergency Management Institute Course Evaluation Form Form Removed
216548 Emergency Management Institute Follow-up Evaluation Survey Form Removed
216547 Qualitative Feedback on U.S. Fire Administration's Analytical Reports Form Removed
216543 Fire is Everyone's Fight Initiative Form Removed
ICR Details
1660-0130 201802-1660-005
Active 201504-1660-001
DHS/FEMA
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Extension without change of a currently approved collection   No
Regular
Approved without change 10/16/2018
Retrieve Notice of Action (NOA) 03/01/2018
  Inventory as of this Action Requested Previously Approved
10/31/2021 36 Months From Approved 10/31/2018
1,075,000 0 1,075,000
269,495 0 181,995
0 0 0
This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.
EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
  
None
Not associated with rulemaking
  82 FR 43035 09/13/2017
83 FR 5450 02/07/2018
Yes
3
IC Title Form No. Form Name
Fire is Everyone's Fight Initiative FEMA Form 519-0-15 Fire is Everyone's Fight Initiative
Emergency Management Institute Course Evaluation Form FEMA Form 092-0-3 Emergency Management Institute Course Evaluation Form
Emergency Management Institute Follow-up Evaluation Survey FEMA Form 519-0-1 Emergency Management Institute Follow-up Evaluation Survey
NFIP Customer Experience FEMA Form 519-0-24 NFIP Customer Experience Survey
Online Survey Assessing Representatives of Organizations Serving Individuals with Limited English Proficiency Emergency Management Needs and Preferences FEMA Form 519-0-13 Survey Questions for Organizations Serving Individuals with Limited English Proficiency (LEP)
DisasterAssistance.gov Customer Satisfaction Survey FEMA Form 519-0-17, FEMA Form 519-0-17, FEMA Form 519-0-17 Registration Intake (RI) DisasterAssistance.gov Customer Satisfaction Survey ,   General DisasterAssistance.gov Customer Satisfaction Survey ,   Applicant Inquiry (AI) DisasterAssistance.gov Customer Satisfaction Survey
Customer Satisfaction Survey for the Sheltering and Temporary Essential Power Program FEMA Form 519-0-42 Sheltering Temporary Essential Power (STEP) Survey (Script)
America's PrepareAthon Customer Satisfaction Survey FEMA Form 519-0-11 America's PrepareAthon Customer Satisfaction Survey
Qualitative Feedback on U.S. Fire Administration's Analytical Reports FEMA Form 519-0-2 Qualitative Feedback on U.S. Fire Administration's Analytical Reports
Interactive Voice Response (IVR) Post-Call Satisfaction Survey FEMA Form 519-0-57, FEMA Form 519-0-57S, FEMA Form 519-0-57, FEMA Form 519-0-57S Interactive Voice Response Post Call Survey ,   Interactive Voice Response Post Call Survey Spanish Version ,   Interactive Voice Response Post Call Survey ,   Interactive Voice Response Post Call Survey Spanish Verion
Customer Satisfaction Survey for FEMA Go
FEMA National Continuity Stakeholder Survey 519-0-61 FEMA NCP Questionnaire
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 1,075,000 1,075,000 0 0 0 0
Annual Time Burden (Hours) 269,495 181,995 0 0 87,500 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
$2,079,000
No
    No
    No
No
No
No
Uncollected
Sherina Greene 202 646-4343 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
03/01/2018