Information Collection Request

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 202203-1660-004 · OMB 1660-0130 · Received in OIRA

⚠️ Notice: This information collection may be outdated. More recent filings for OMB 1660-0130 can be found here:

2025-04-25 - Reinstatement without change of a previously approved collection

Forms and Documents

Document	Type	Status	Availability
Form FEMA Form FF-207-F FEMA Generic - Renewal Batch 2	Form and Instruction	Unchanged	Repair queued
Form FF-104-FY-21-100 Long Term Recovery Study	Form and Instruction	Unchanged	Repair queued
1660-0130 Generic Clearance - Change Request.pdf	Justification for No Material/Nonsubstantive Change	Uploaded 2022-03-30	Repair queued
Part B, Supporting Statement for OMB Collection 1660-0130 (Generic Clearance).docx	Supporting Statement B	Uploaded 2021-05-25	Repair queued
1660-0130 Part A Supporting Statement 2021 06 07 clean.docx	Supporting Statement A	Uploaded 2021-06-07	Repair queued
1660-0130 Published 30-Day Renewal FRN 2021 06 07.pdf	Supplementary Document	Uploaded 2021-06-07	Repair queued
Generic Clearance Application.pdf	Supplementary Document	Uploaded 2015-04-08	Repair queued
1660-0130 Published 60-Day FRN - 2021 03 19.pdf	Supplementary Document	Uploaded 2021-05-25	Repair queued
Executive Order 12862.docx	Supplementary Document	Uploaded 2011-06-21	Repair queued

IC Document Collections

IC ID	Collection	Type	Status	Form
251137	FEMA Generic - Renewal Batch 2	Form and Instruction	Unchanged
251128	Long Term Recovery Study	Form and Instruction	Unchanged

ICR Details

OMB Control No: 1660-0130	ICR Reference No: 202203-1660-004
Status: Received in OIRA	Previous ICR Reference No: 202105-1660-003
Agency/Subagency: DHS/FEMA	Agency Tracking No: Main
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR: No
Type of Review Request: Regular	Date Submitted to OIRA: 03/30/2022

	Requested	Previously Approved
Expiration Date	01/31/2025	01/31/2025
Responses	1,075,000	1,075,000
Time Burden (Hours)	268,783	268,783
Cost Burden (Dollars)	0	0

Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.

Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS

Citations for New Statutory Requirements: None

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 14938	03/19/2021
30-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 30327	06/07/2021
Did the Agency receive public comments on this ICR? No

Number of Information Collection (IC) in this ICR: 2

IC Title	Form No.	Form Name
FEMA Generic - Renewal Batch 2	FEMA Form FF-008-FY-22-119 (formerly 092-0-2), FEMA Form FF-207-FY-21-107, FEMA Form FF-008-FY-22-120 (formerly 092-0-2), FEMA Form FF-008-FY-22-122 (formerly 092-0-2), FF-008-FY-22-21	Instrument FEMA GO - FEMA GO User Survey , Instrument NTED Level 1 for EMI - EMI Course Evaluation Form , Instrument NTED Level 1 for CDP - CDP Field Force Operations (FFO) End-of-Course Evaluation , Instrument NTED Level 1 for CDP - CDP Campus Support and Facilities Survey , Instrument NTED Level 1 for CDP - Virtual Instructor Led Training (VILT) End-of-Course Evaluation
Long Term Recovery Study	FF-104-FY-21-100, FF-104-FY-21-101, FF-104-FY-21-102, FF-104-FY-21-103, FF-104-FY-21-104, FF-104-FY-21-105, FF-104-FY-21-106, FF-104-FY-21-107	Long Term Recovery Study 1 Restoration: 6 Months - Phone , Long Term Recovery Study Restoration: 6 Months - Electronic , Long Term Recovery Study Restoration: 12 Months - Phone , Long Term Recovery Study Restoration: 12 Months -- Electronic , Long Term Recovery Study Restoration: 18 Months - Phone , Long Term Recovery Study Restoration: 18 Months - Electronic , Long Term Recovery Study Restoration: 24 Months - Phone , Long Term Recovery Study Restoration: 24 Months - Electronic

ICR Summary of Burden

	Total Request	Previously Approved
Annual Number of Responses	1,075,000	1,075,000
Annual Time Burden (Hours)	268,783	268,783
Annual Cost Burden (Dollars)	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: There is an adjustment to the itemized annual burden hours estimate due to correcting the conversion rate of minutes to hours resulting in a reduction in burden hours from 269,495 to 268,783 hours (a reduction of 712 hours).

Annual Cost to Federal Government: $2,180,168

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination. No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination. No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

Agency Contact: Millicent Brown 202 646-2814 [email protected]

Common Form ICR: No