OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery - Department

ICR 201611-0503-002 · OMB 0503-0021 · Historical Active

Forms and Documents
DocumentTypeStatusAvailability
NASS Farmers Feedback via Website and Social Media (Facebook & Twitterr) Form New Available
Farmers Feedback via Customer Feedback Survey - NASS Website Homepage Form New Available
2012 Census of Agriculture Data Release Communications Survey Form Unchanged Repair queued
Multi-Family Housing Management Co. 2015 Survey for Management Controls Review Form Unchanged Available
RD Single Family Housing (SFH) Customer Satisfaction Survey Form Unchanged Repair queued
Executive Order 12862 - Customer Servic Standards - 09-11-1993.pdf Supplementary Document Uploaded 2017-09-14 Available
Justification memo 0503-0021.docx Justification for No Material/Nonsubstantive Change Uploaded 2016-11-02 Repair queued
Ag Dept Offices Generic Clearance SuptStmt Part A 0503-0021.docx Supporting Statement A Uploaded 2014-11-06 Available
Generic Clearance Submission Template.doc Supplementary Document Uploaded 2014-11-06 Available
Ag Dept Offices Generic Clearance SuptStmt Part B 0503-0021.docx Supporting Statement B Uploaded 2014-11-06 Repair queued
IC Document Collections
IC IDCollectionTypeStatusForm
226254 NASS Farmers Feedback via Website and Social Media (Facebook & Twitterr) Form New
226249 Farmers Feedback via Customer Feedback Survey - NASS Website Homepage Form New
224479 Increased Access to Investment Opportunities for Rural Water and Waste Projects Other-Survey New
224477 Increased Access to Rural Community Investment Opportunities for Investors in Rural Water and Waste Water Projects Other-Surevey New
223433 Survey of Current and Former Members of the Agricultural Trade Advisory Comittees Other-Invitation Unchanged
223055 USDA Rural Development Stakeholder Survey Other-Survey Unchanged
223022 RD Operations & Management Customer Satisfaction Survey Other-Customer Survey Unchanged
220874 Customer Opinion /Satisfaction Survey Regarding the WIC Integrity Profile (TIP Apllication) Other-Survey Unchanged
220046 Customer Opinion/Satisfaction Survey Regarding New SuperTracker Fewature: Challenges Other-Survey Unchanged
219389 Obtaining Feedback from LEAs that Participated in the USDA's Verification Improvement Project Other-Survey Unchanged
219163 Focus Groups for 2017 Census of Agriculture Promotion Material Other-Testing Questions Unchanged
219162 2012 Census of Agriculture Data Release Communications Survey Form Unchanged
217457 Acreage Crop Reporting Streamlining Initiative Pilot Other-Survey Unchanged
216138 Acquisiton 360 - Customer Satisfactory Survey Other-Survey Unchanged
215522 Multi-Family Housing Management Co. 2015 Survey for Management Controls Review Form Unchanged
215008 USDA /FAS GAIN User Survey Other-Survey Unchanged
213372 RD Single Family Housing (SFH) Customer Satisfaction Survey Form Unchanged
213337 Bridges to Opportunity Services Satisfaction Survey Other-Survey Unchanged
ICR Details
0503-0021 201611-0503-002
Historical Active 201410-0503-001
USDA/AgSEC
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery - Department
No material or nonsubstantive change to a currently approved collection   No
Regular
Approved without change 11/04/2016
Retrieve Notice of Action (NOA) 11/02/2016
  Inventory as of this Action Requested Previously Approved
02/28/2018 02/28/2018 02/28/2018
32,000 0 20,000
24,000 0 20,000
0 0 0
This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders it will also allow feedback to contribute directly to the improvement of program management.
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None
Not associated with rulemaking
  79 FR 38850 07/09/2014
79 FR 65922 11/06/2014
No
18
IC Title Form No. Form Name
Acquisiton 360 - Customer Satisfactory Survey
Acreage Crop Reporting Streamlining Initiative Pilot
Customer Opinion/Satisfaction Survey Regarding New SuperTracker Fewature: Challenges
Multi-Family Housing Management Co. 2015 Survey for Management Controls Review None Section 521 - Rental Assistance Management Company Questionnaire
Focus Groups for 2017 Census of Agriculture Promotion Material
USDA /FAS GAIN User Survey
RD Single Family Housing (SFH) Customer Satisfaction Survey None, None Loan Servicing Satisfaction Survey - English ,   Loan Servicing Satisfaction Survey - Spanish
2012 Census of Agriculture Data Release Communications Survey None 2012 Census of Agriculture Data Release Communications Survey
USDA Rural Development Stakeholder Survey
NASS Farmers Feedback via Website and Social Media (Facebook & Twitterr) None Farmers Feedback Facebook/Twitter Post
Customer Opinion /Satisfaction Survey Regarding the WIC Integrity Profile (TIP Apllication)
Increased Access to Rural Community Investment Opportunities for Investors in Rural Water and Waste Water Projects
Increased Access to Investment Opportunities for Rural Water and Waste Projects
Farmers Feedback via Customer Feedback Survey - NASS Website Homepage None Farmers Feedback Survey NASS Website Homepage
Bridges to Opportunity Services Satisfaction Survey
Obtaining Feedback from LEAs that Participated in the USDA's Verification Improvement Project
RD Operations & Management Customer Satisfaction Survey
Survey of Current and Former Members of the Agricultural Trade Advisory Comittees
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 32,000 20,000 0 12,000 0 0
Annual Time Burden (Hours) 24,000 20,000 0 4,000 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
No
Requesting an increase of 12,000 for the number of respondents and responses and 4,000 for the burden hours.
Yes Part B of Supporting Statement
No
No
No
No
Uncollected
Ruth Brown 202 720-8958 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
11/02/2016