OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery - Department

ICR 202103-0503-003 · OMB 0503-0021 · Received in OIRA

Forms and Documents
DocumentTypeStatusAvailability
Ag Dept Offices Generic Clearance SuptStmt Part A.docx Supporting Statement A Uploaded 2021-03-23 Repair queued
Generic Clearance Submission Template.docx Supplementary Document Uploaded 2021-03-23 Repair queued
Ag Dept Offices Generic Clearance SuptStmt Part B.docx Supporting Statement B Uploaded 2021-03-23 Repair queued
IC Document Collections
IC IDCollectionTypeStatusForm
246384 Farm Loan Customer Journey Other-Interview Guide New
246382 Farm Loan Discovery Tool & Farm Loan Applicant Quick Guide Other-Survey New
246119 RD Customer Service Questionnaire Other-Survey New
246118 RD Business Center Customer Service Surveys Other-Survey New
246117 RD Section 538 Guaranteed Rural Rental Housing Program Customer Satisfaction Survey" Other-Survey New
246116 Rural Development Broadband Program Risk Assessme Other-Survey New
246060 Rural Workforce Innovation Network (RWIN) Workshop Feedback Survey Other-Survey New
246059 Energy Conservation Application and Opportunities Survey Other-Survey New
ICR Details
0503-0021 202103-0503-003
Received in OIRA 201802-0503-002
USDA/AgSEC
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery - Department
Extension without change of a currently approved collection   No
Regular 03/23/2021
  Requested Previously Approved
36 Months From Approved 03/31/2021
30,000 30,000
16,750 16,750
0 0
This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders it will also allow feedback to contribute directly to the improvement of program management.
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None
Not associated with rulemaking
  85 FR 85579 12/29/2020
86 FR 15453 03/23/2021
Yes
  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 30,000 30,000 0 0 0 0
Annual Time Burden (Hours) 16,750 16,750 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
Yes Part B of Supporting Statement
    No
    No
No
No
No
No
Ruth Brown 202 720-8958 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
03/23/2021