OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 201504-1405-004 · OMB 1405-0193 · Historical Active

Forms and Documents
DocumentTypeStatusAvailability
Form SV-2015-0006 National Visa Center (NVC) Satisfaction Survey Form New Available
Form SV-2015-0009 Nonimmigrant Visa Applicant Satisfaction Survey Form and Instruction New Available
Form SV-2015-0008 Immigrant Visa Satisfaction Survey Form and Instruction New Repair queued
Form SV-2015-0007 Federal Feedback Button - Dept. of State Form New Repair queued
Form SV-2015-0006 National Visa Center Satisfaction Survey Form and Instruction New Repair queued
Form SV02015-0001 PPT Online Feedback Survey Form and Instruction Unchanged Repair queued
Form SV02015-0005 ACS Applicant Satisfaction Survey Form and Instruction Modified Repair queued
Form SV-2015-0004 Vendor Survey Form and Instruction Unchanged Repair queued
Form SV-2015-0002 Interview Script for Visa Services Research Form and Instruction Unchanged Repair queued
Form SV-2011-0022 Visa Applicant Satisfaction Survey Form and Instruction Unchanged Repair queued
Form SV-2014-0001 Passport Premier Acceptance Facility Survey Form and Instruction Unchanged Repair queued
Form SV-2012-0001 Office of Foreign Missions Customer Satisfaction Survey Form and Instruction Unchanged Repair queued
Form SV-20013-0003 American Citizens Services Customer Service Satisfaction Survey Form and Instruction Unchanged Repair queued
Justification for Non Substantive Change (4-2015).docx Justification for No Material/Nonsubstantive Change Uploaded 2015-04-27 Repair queued
Supporting Statement DoS Fast Trak Customer Service Surveys (5-2014).docx Supporting Statement A Uploaded 2014-05-20 Repair queued
Supporting Statement Part B DoS Fast Trak Customer Service Surveys (5-2014).docx Supporting Statement B Uploaded 2014-05-20 Available
Generic Clearance Submission Template.doc Supplementary Document Uploaded 2011-04-22 Repair queued
EO 12862 SETTING CUSTOMER SERVICE STANDARDS.txt Supplementary Document Uploaded 2011-03-16 Repair queued
IC Document Collections
IC IDCollectionTypeStatusForm
219619 National Visa Center (NVC) Satisfaction Survey Form New
219345 Nonimmigrant Visa Applicant Satisfaction Survey Other-Survey New
219342 Immigrant Visa Applicant Satisfaction Survey Other-Survey New
218346 Nonimmigrant Visa Applicant Satisfaction Survey Form and Instruction New
217395 Immigrant Visa Satisfaction Survey Form and Instruction New
217150 Federal Feedback Button - Dept. of State Form New
216829 National Visa Center Satisfaction Survey Form and Instruction New
215981 PPT Online Feedback Survey Form and Instruction Unchanged
215979 ACS Applicant Satisfaction Survey Form and Instruction Modified
215928 Vendor Survey Form and Instruction Unchanged
214998 Interview Script for Visa Services Research Form and Instruction Unchanged
211668 Visa Applicant Satisfaction Survey Form and Instruction Unchanged
211667 Passport Premier Acceptance Facility Survey Form and Instruction Unchanged
211665 Office of Foreign Missions Customer Satisfaction Survey Form and Instruction Unchanged
211664 American Citizens Services Customer Service Satisfaction Survey Form and Instruction Unchanged
ICR Details
1405-0193 201504-1405-004
Historical Active 201405-1405-002
STATE/AFA
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
No material or nonsubstantive change to a currently approved collection   No
Regular
Approved without change 05/13/2015
Retrieve Notice of Action (NOA) 04/27/2015
  Inventory as of this Action Requested Previously Approved
07/31/2017 07/31/2017 07/31/2017
150,000 0 150,000
26,250 0 26,250
0 0 0
This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.
EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
  
None
Not associated with rulemaking
  79 FR 7273 02/06/2014
79 FR 28990 05/20/2014
No
15
IC Title Form No. Form Name
Visa Applicant Satisfaction Survey SV-2011-0022 Visa Applicant Satisfaction Survey
Passport Premier Acceptance Facility Survey SV-2014-0001, SV-2014-0001 Premier Acceptance Facility Survey-ENGLISH ,   Premier Acceptance Facility Survey-SPANISH
Nonimmigrant Visa Applicant Satisfaction Survey SV-2015-0009 Nonimmigrant Visa Applicant Satisfaction Survey
ACS Applicant Satisfaction Survey SV-2015-0005, SV02015-0005 ACS Applicant Satisfaction Survey ,   ACS Applicant Satisfaction Survey - Spanish (4-2015)
American Citizens Services Customer Service Satisfaction Survey SV-20013-0003 AMERICAN CITIZENS SERVICES CUSTOMER SERVICE SATISFACTION SURVEY
Office of Foreign Missions Customer Satisfaction Survey SV-2012-0001 OFM Customer Satisfaction Survey
Interview Script for Visa Services Research SV-2015-0002 Interview Script for Visa Services Research
PPT Online Feedback Survey SV02015-0001 PPT Online Feedback Survey
Vendor Survey SV-2015-0004 Vendor Survey
National Visa Center Satisfaction Survey SV-2015-0006 National Visa Center Satisfaction Survey
Federal Feedback Button - Dept. of State SV-2015-0007 State Kiosk Survey
Immigrant Visa Applicant Satisfaction Survey
National Visa Center (NVC) Satisfaction Survey SV-2015-0006 National Visa Center (NVC) Satisfaction Survey
Immigrant Visa Satisfaction Survey SV-2015-0008 Immigrant Visa Applicant Satisfaction Survey
Nonimmigrant Visa Applicant Satisfaction Survey
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 150,000 150,000 0 0 0 0
Annual Time Burden (Hours) 26,250 26,250 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
Burden has increased due to increased number of respondents and removal and additions of surveys
$500,000
Yes Part B of Supporting Statement
No
No
No
No
Uncollected
Ray Ciupek 202 312-9631 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
04/27/2015