OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 201405-1405-002 · OMB 1405-0193 · Historical Active

Forms and Documents
DocumentTypeStatusAvailability
Form SV02015-0001 PPT Online Feedback Survey Form and Instruction New Repair queued
Form SV02015-0005 ACS Applicant Satisfaction Survey Form and Instruction New Repair queued
Form SV-2015-0004 Vendor Survey Form and Instruction New Repair queued
Form SV-2015-0002 Interview Script for Visa Services Research Form and Instruction New Repair queued
Form SV-2011-0022 Visa Applicant Satisfaction Survey Form and Instruction New Repair queued
Form SV-2014-0001 Passport Premier Acceptance Facility Survey Form and Instruction New Repair queued
Form SV-2012-0001 Office of Foreign Missions Customer Satisfaction Survey Form and Instruction New Repair queued
Form SV-20013-0003 American Citizens Services Customer Service Satisfaction Survey Form and Instruction New Repair queued
Supporting Statement DoS Fast Trak Customer Service Surveys (5-2014).docx Supporting Statement A Uploaded 2014-05-20 Repair queued
Supporting Statement Part B DoS Fast Trak Customer Service Surveys (5-2014).docx Supporting Statement B Uploaded 2014-05-20 Available
Generic Clearance Submission Template.doc Supplementary Document Uploaded 2011-04-22 Repair queued
EO 12862 SETTING CUSTOMER SERVICE STANDARDS.txt Supplementary Document Uploaded 2011-03-16 Available
IC Document Collections
IC IDCollectionTypeStatusForm
215981 PPT Online Feedback Survey Form and Instruction New
215979 ACS Applicant Satisfaction Survey Form and Instruction New
215928 Vendor Survey Form and Instruction New
214998 Interview Script for Visa Services Research Form and Instruction New
211668 Visa Applicant Satisfaction Survey Form and Instruction New
211667 Passport Premier Acceptance Facility Survey Form and Instruction New
211665 Office of Foreign Missions Customer Satisfaction Survey Form and Instruction New
211664 American Citizens Services Customer Service Satisfaction Survey Form and Instruction New
ICR Details
1405-0193 201405-1405-002
Historical Active 201404-1405-002
STATE/AFA
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Revision of a currently approved collection   No
Regular
Approved without change 07/23/2014
Retrieve Notice of Action (NOA) 05/20/2014
Previous terms of clearance remain in effect.
  Inventory as of this Action Requested Previously Approved
07/31/2017 36 Months From Approved 07/31/2014
150,000 0 75,000
26,250 0 18,750
0 0 0
This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.
EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
  
None
Not associated with rulemaking
  79 FR 7273 02/06/2014
79 FR 28990 05/20/2014
No
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 150,000 75,000 0 0 75,000 0
Annual Time Burden (Hours) 26,250 18,750 0 0 7,500 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
Burden has increased due to increased number of respondents and removal and additions of surveys
$500,000
Yes Part B of Supporting Statement
No
No
No
No
Uncollected
Ray Ciupek 202 312-9631 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
05/20/2014