OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 201404-1405-002 · OMB 1405-0193 · Historical Active

Forms and Documents
DocumentTypeStatusAvailability
Form SV-2014-0001 Premier Acceptance Facility Survey Form and Instruction Modified Repair queued
Form SV-2013-0004 Outreach Event Customer Satisfaction Comment Card Form and Instruction Unchanged Available
Form SV-2013-0003 American Citizens Services Customer Service Satisfaction Survey Form and Instruction Unchanged Repair queued
Form SV2012-0001 OFM Customer Satisfaction Survey Form and Instruction Unchanged Repair queued
Form SV2011-0022 Visa Applicant Satisfaction Survey Form and Instruction Unchanged Repair queued
Form SV2011-0023 Argentine Exchange Alumni Survey Form Unchanged Repair queued
Justification for Non-substantive change (1405-0193) 7-2011.doc Justification for No Material/Nonsubstantive Change Uploaded 2011-07-25 Repair queued
Generic Clearance Submission Template.doc Supplementary Document Uploaded 2011-04-22 Repair queued
Supporting Statement Part B.doc Supporting Statement B Uploaded 2011-03-16 Repair queued
EO 12862 SETTING CUSTOMER SERVICE STANDARDS.txt Supplementary Document Uploaded 2011-03-16 Repair queued
Supporting Statement DoS Fast Trak Customer Service Surveys VERSION 2.docx Supporting Statement A Uploaded 2011-03-31 Available
IC Document Collections
IC IDCollectionTypeStatusForm
210887 Premier Acceptance Facility Survey Form and Instruction Modified
208399 Outreach Event Customer Satisfaction Comment Card Form and Instruction Unchanged
206429 American Citizens Services Customer Service Satisfaction Survey Form and Instruction Unchanged
201289 OFM Customer Satisfaction Survey Form and Instruction Unchanged
198037 Visa Applicant Satisfaction Survey Form and Instruction Unchanged
197930 Argentine Exchange Alumni Survey Form Unchanged
ICR Details
1405-0193 201404-1405-002
Historical Active 201202-1405-005
STATE/AFA
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
No material or nonsubstantive change to a currently approved collection   No
Regular
Approved without change 04/07/2014
Retrieve Notice of Action (NOA) 04/07/2014
Previous terms of clearance remain in effect.
  Inventory as of this Action Requested Previously Approved
05/31/2014 05/31/2014 05/31/2014
75,000 0 75,000
18,750 0 18,750
0 0 0
This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.
EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
  
None
Not associated with rulemaking
  75 FR 245 12/22/2010
76 FR 47 03/10/2011
No
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 75,000 75,000 0 0 0 0
Annual Time Burden (Hours) 18,750 18,750 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
Burden change due to new collection submission.
$0
Yes Part B of Supporting Statement
No
No
No
No
Uncollected
Ray Ciupek 202 312-9631 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
04/07/2014