A longitudinal survey intended to improve the quality of FEMA services that measures satisfaction with FEMA information, support, interactions with FEMA, assistance and timeliness, and help in correlation with expectations and recovery over time.
EO: EO 12862 Name/Subject of EO: Setting Customer Service Stds.
For the Program Effectiveness & Recovery Survey, the previously approved burden hours were 2,400. The current estimated annual hour burden is 2,979 hours, resulting in an increase of 579 hours due to two reasons: 1) The prior collection activity was based on 30 disasters per year, but the current three year average has reduced to 22 disasters in this collection, or an adjustment decrease from 30 to 22 disasters, with a reduction of -429 burden hours; 2) plus inclusion of Focus Groups with +1,008 burden hours. The total net burden increase of 579 is overall an increase for the Program Effectiveness & Recovery Survey.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.