OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 201106-1615-006 · OMB 1615-0121 · Historical Active

Forms and Documents
DocumentTypeStatusAvailability
USCIS Electronic Customer Satisfaction Survey, Local Offc In-Person Survey, and NCSC 800-LIne Telephone Survey Form New Repair queued
Form M-740 Website Info Gathering, Usability Testing and Card Sorting Exercise Form New Repair queued
Supporting Statement B Generic Information Collection Submissions.doc Supporting Statement B Uploaded 2011-10-14 Available
SupportSupporting Statement A Generic Information Collection Submissions.doc Supporting Statement A Uploaded 2011-10-14 Available
Generic Update Template.docx Supplementary Document Uploaded 2011-10-14 Available
Reference Citation.doc Supplementary Document Uploaded 2011-08-04 Available
Published 30-Day Notice 7-13-11.doc Supplementary Document Uploaded 2011-08-04 Repair queued
Published 60-Day Notice (12-22-10).pdf Supplementary Document Uploaded 2011-08-04 Repair queued
IC Document Collections
IC IDCollectionTypeStatusForm
212666 USCIS Electronic Immigration System (USCIS ELIS) Survey Other-Survey New
212556 Customer Service Appointment Survey Other-Surve New
209351 E-Verify Webinar Evaluation Other-Survey New
208980 Teaching Civics and Citizenship to Immigrants Training Evaluation Other-Survey New
207318 E-Verify Public Website Usability Study Other-Survey New
202532 USCIS Electronic Customer Satisfaction Survey, Local Offc In-Person Survey, and NCSC 800-LIne Telephone Survey Form New
201999 Website Info Gathering, Usability Testing and Card Sorting Exercise Form New
200474 ELIS Customer Service Survey Other-Survey - ELIS Customer Service Survey New
ICR Details
1615-0121 201106-1615-006
Historical Active
DHS/USCIS
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
New collection (Request for a new OMB Control Number)   No
Regular
Approved without change 12/13/2011
Retrieve Notice of Action (NOA) 10/19/2011
OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.
  Inventory as of this Action Requested Previously Approved
12/31/2014 36 Months From Approved
15,000 0 0
7,500 0 0
0 0 0
This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.
EO: EO 12862 Name/Subject of EO: Government Performance and Results Act (GPRA)
  
None
Not associated with rulemaking
  75 FR 80542 12/22/2010
76 FR 41280 07/13/2011
No
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 15,000 0 0 15,000 0 0
Annual Time Burden (Hours) 7,500 0 0 7,500 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
No
This is a new request for a generic ICR.
$600,000
Yes Part B of Supporting Statement
No
No
No
No
Uncollected
Sheldon Lehner 202 272-1912 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
10/19/2011