OMB control number

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

OMB 1615-0121 · DHS/USCIS.

OMB 1615-0121

This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

The latest form for Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery expires 2026-10-31 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
1615-0121 EXT Supporting Statement A 20221007.docx Supporting Statement A
1615-0121 EXT Supporting Statement B 20221007.docx Supporting Statement B
1615-0121 GC mini-Supporting Satement Template.docx Supplementary Document
Reference Citation.doc Supplementary Document
1615-0121-016 EXT 30-day FRN 20230221.pdf Supplementary Document
USCIS-2022-24399 60-Day FRN 87-FR-67707.pdf Supplementary Document
Verification Division Customer Service Surveys (Qualtrics) Other-Verification Customer Service Surveys

All Historical Document Collections

202302-1615-002 Approved without change	Extension without change of a currently approved collection	2023-03-01
202006-1615-004 Approved without change	Extension without change of a currently approved collection	2020-07-21
201801-1615-001 Approved without change	Extension without change of a currently approved collection	2018-02-01
201411-1615-002 Approved with change	Extension without change of a currently approved collection	2014-12-31
201106-1615-006 Approved without change	New collection (Request for a new OMB Control Number)	2011-10-19

OMB Details

Verification Division Customer Service Surveys (Qualtrics)

Federal Enterprise Architecture: Homeland Security - Key Asset and Critical Infrastructure Protection