OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

USDA Rural Housing Service - Centralized Servicing Center-Loan Servicing Satisfaction Survey

ICR 200609-0575-003 · OMB 0575-0187 · Historical Active

Forms and Documents
DocumentTypeStatusAvailability
CustSurveySupportingStm 2006 (5).DOC Supporting Statement A Uploaded 2007-01-25 Available
Support B.doc Supporting Statement B Uploaded 2006-10-11 Available
spreadsheet.doc Supplementary Document Uploaded 2006-10-11 Available
IC Document Collections
IC IDCollectionTypeStatusForm
2046 USDA Rural Housing Service - Centralized Servicing Center-Loan Servicing Satisfaction Survey Other-Survey Modified
ICR Details
0575-0187 200609-0575-003
Historical Active 200308-0575-002
USDA/RHS
USDA Rural Housing Service - Centralized Servicing Center-Loan Servicing Satisfaction Survey
Revision of a currently approved collection   No
Regular
Approved without change 05/30/2007
Retrieve Notice of Action (NOA) 01/25/2007
  Inventory as of this Action Requested Previously Approved
05/31/2010 36 Months From Approved 05/31/2007
6,000 0 23,000
960 0 3,680
0 0 0
The customer satisfaction survey is being administered as part of RHS, CSC's on-going service quality improvement program. The survey is intended to measure the quality of service that RHS customers receive when they contact CSC. The results will provide a benchmark for future surveys and improvements in customer satisfaction.
US Code: 5 USC Chapter 3 Section 306 Name of Law: Government Performance and Results Act of 1993
   US Code: 31 USC Section 1106 and 1115 Name of Law: Government Performance and Results Act of 1993
  
None
Not associated with rulemaking
  71 FR 42350 07/26/2006
71 FR 201 10/18/2006
No
1
IC Title Form No. Form Name
USDA Rural Housing Service - Centralized Servicing Center-Loan Servicing Satisfaction Survey
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 6,000 23,000 0 0 -17,000 0
Annual Time Burden (Hours) 960 3,680 0 0 -2,720 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
Since the last submission there is a decrease in respondents from 23,000 to 6,000 resulting in a decrease in burden from 3,680 to 960 hours.
$76,000
Yes Part B of Supporting Statement
No
Uncollected
Uncollected
Uncollected
Uncollected
Terry Barton 314 206-2108
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
01/25/2007